Customer Services Executive - Worthing, United Kingdom - SmartestEnergy

SmartestEnergy

Verified Company

Worthing, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

How will I spend my time in this role?

Note:
You will be expected in the Worthing office 2 days a week as part of hybrid working. Our dress code is smart casual

Update AIS (database) with information supplied IE new contact, meter reads, bank details and sending documents such as statement of accounts, invoices etc;
Process all information accurately, ensuring the customer always receives a polite professional service;
Develop technical knowledge across Smartestenergy products and services IE tariffs, meter reading, types of meters, budget plans, contracts, charges etc;
Liaise with other departments via cases and phone to gain information to respond to customers queries;
Timely resolution to all customer contact via phone and cases;
Promote business solutions to benefit the customer IE use of web portal, regular meter reads (where no smart meter installed), energy saving;
Quality focused audits of work undertaken, (phone, cases etc.)

What skills/experience do I need to be considered?

Experience of working in a fastpaced customer contact environment;
Confident and able to objection handle;
Professional on the phone, but with the "human touch".

What else do we offer?

The opportunity to work from anywhere in the world for up to 30 days a year;
A genuine commitment to smarter working we recognise your work/life balance matters;
Paid time off to volunteer in your community;
Excellent benefits package including private medical insurance/dental cover and 10% noncontributory pension from month three;

Check out all our benefits here

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week.

Some occasional travel to our other offices may be required.

What happens next?
Once we receive your CV it will be reviewed by a human
- no bots here

If you need any support you can see who to contact in our Recruitment Team on the advert - any questions please just let us know
.

Get to know us better....
The future of energy is digitised, decarbonised and localised.

At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.

Formed in 2001, we're an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia.

Further expansion is planned for 2024 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.

When you join our Team, you will have the opportunity to contribute and make an impact every single day.

Diversity
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate.

We view diversity as one of the key enablers that helps our business to grow.

Check out all our current open positions

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