Epa Customer Support Apprentice - Newcastle upon Tyne, United Kingdom - NCFE

NCFE

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Contract:
Fixed Term, 18 months

Location:
Head office: Quorum Business Park, Newcastle upon Tyne**
Hours per week: 37

Salary:
Up to £18,500 per annum, depending on experience

Shape real change with an NCFE career

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

NCFE is a place where employees not only make a positive social impact - influencing the lives of thousands of learners - but where you will have the opportunity to influence the way we work and directly shape our future direction.

With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society.

We have built a high-performance workplace culture, backed by a strong set of values and behaviours, to ensure we're working together as one organisation to make sure no learner is left behind.

About the role

We're excited to be looking for an End Point Assessment (EPA) Customer Support Apperentice to join our End Point Assessment Team.

The purpose of End Point Assessment team is to deliver positive, fair and rigorous End Point Assessments to apprentices across England whilst upholding compliance with regulatory requirements.

The NCFE EPA team is responsible for managing and maintaining the integrity of End Point Assessment and providing positive experiences to the recipients of this service.

In this role you will be responsible for:

Working with our processes, systems and products and keep industry knowledge updated to get it 'right first time'
Driving service improvement and efficient ways of working
Collaborating with other departments and in line with regulatory requirements
Prioritising tasks, to ensure SLAs are met

We'd love to hear from you if you hold the following key skills and experience:

Excellent telephone manner
Excellent written and verbal communication skills, including good grammar and spelling
Excellent interpersonal skills.
Demonstrable skills and good knowledge of MS office or similar IT systems
Ability to work under pressure within a fastpaced environment

Read the full
Job Description.

This role is office based therefore you will need to be within travel distance of Head Office.

What will we offer you in return?

One of the biggest rewards of a career with NCFE is contributing to our promise to support the delivery of the highest possible quality learning experiences for our learners and for them to achieve the best possible outcomes as a result.

You will also have access to a fantastic range of employee benefits and support for your personal and professional development

Benefits include:

Company Pension, employer's contribution up to 9% when you contribute 3%
Life Assurance (4 x basic salary)

- £200 personal development allowance per year
- £400 towards any NCFE accredited qualifications per year

Two hours a month to spend on personal development
Free learning resources on our inhouse 'Learning to Grow' platform

We also support your health and wellbeing by giving all colleagues access to:

A minimum of 25 days holiday per year, plus 8 bank holidays
An additional 3 days off during the Christmas closure
A flexible and hybrid approach to working to support a worklife balance
Westfield Health Cash Plan worth up to the value of £63
Employee Assistance Programme including a 24/7 confidential help line and counselling sessions
Doctor Line same day appointments

Want to know more about NCFE?

Equality, Diversity and Inclusion (EDI) statement
Creating a fairer and more inclusive society is at the core of who we are at NCFE.

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity.

Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.

Our dedicated Diversity and Inclusion team works across our organisation to achieve this.

How to apply

Closing Date:
Thursday 22 June 2023
**Interview Date: Monday 26 June 2023