Service Delivery Lead - Sheffield, United Kingdom - University of Sheffield

University of Sheffield

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you interested in working for a world top 100 University?

The University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible.

In IT Services, we're dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students and colleagues.

Our world is dynamic and so are we.

We work closely with everyone who uses IT at the University, to make sure it works for them, so they can focus on improving themselves and the world around us.

So, if you want to support the next generations of students, leaders and researchers, we want you on our team.

Are you looking for your next challenge? We have an exciting opportunity for a talented individual to join us and help create and lead our Service Delivery Lead function.

You will use your skills to help mould and develop this new role and bring a Continuous Improvement ethos and culture to our teams.

Based in the Teaching Technology, Media and Event Support team, the role will be focused on leading and co-ordinating for IT Services key University activities, including: Clearing & Confirmation, Student Registration, Teaching and Exam Readiness.

This will involve working with key stakeholders both within IT services and the relevant stakeholders in the wider University.

The post holder will be responsible for developing and embedding KPIs and SLAs to control and manage service performance, quality, efficiency and continuous improvement across the operations of Teaching Technology, Media and Event Support to ensure service is delivered to meet the strategic aims of Digital Workplace and Education product areas.

This post will actively engage with IT Services Product Teams to ensure product roadmap alignment and continuous improvement of service activities.

The post holder will be the Service Evangelist working to promote the services offered by Teaching Technology, Media and Event Support through engagement with IT Services Business Relationship Managers and directly with the wider university to ensure the services are aligned with the University's strategic aims.

You will be able to demonstrate strong leadership and teamworking skills, combined with excellent communication and computer skills.

This is a fantastic opportunity for someone to help shape and develop this new role, embedding new ways of working, a 'service first' culture and promoting a continuous improvement ethos.

We're one of the best not-for-profit organisations to work for in the UK.

The University's Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development.

We build teams of people from different heritages and lifestyles whose talent and contributions complement each other to greatest effect.

We believe diversity in all its forms delivers greater impact through research, teaching and student experience.