Sports Assistant Team Leader - Birmingham, United Kingdom - University of Birmingham

University of Birmingham
University of Birmingham
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Position Details
Campus Services

Location:
University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £22,050 to £23,535, with potential progression once in post to £28,631

Band 400

Full Time, Permanent

Closing date: 18th April 2023


Open House Event:

We will be holding an 'open house' event at the University's Exchange building, in Centenary Square, Birmingham, between 10am and 6pm on Wednesday 19 April 2023.

If you're interested in working at the University of Birmingham and perhaps have a few questions, this is an opportunity to meet colleagues in the Recruitment team.

It will be a relaxed and informal event - you can drop in at any time.


Our offer to you
People are at the heart of what we are and do.


The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.

We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.


We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.

With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.


We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.

We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.


Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements.

We therefore welcome discussions on all forms of flexible working.

In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

We also have three high quality subsidised day nurseries.


The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.

On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham


Role Summary


The Team Leader Sports Assistant will be operating as part of a team; they will support the Duty Manager in the maintenance of excellent customer services and the day-to-day operation of Sport and Fitness, including cleaning, maintenance, and preparation of areas and equipment for sessions as appropriate.

Sport & Fitness is responsible for operating the extensive sport and recreation provision of the University of Birmingham.

It caters for the whole sports continuum from elite athlete to beginner; it supports 6,500 members, 40 performance clubs, over 40 sports scholars and offers an extensive participation and intra league programme.


It stages big events for a number of British Universities & Colleges Sport (BUCS), national governing bodies and external groups, with spectator numbers reaching 3,000 for an individual event and has recently hosted the Commonwealth games for Hockey and Squash competition as well as swimming and athletics training venues.

It services the many different user groups drawn from the University - societies, medical school, groups of friends and departments, and the city -athletic, swimming, football, rugby, hockey, and gymnastics clubs as well as many schools, local authority groups and the more commercial provider.


Main Duties

Customer Service
To maintain an up-to-date knowledge of the range of products/services offered deal with difficult customers and situations with the assistance of the duty manager if required

  • Fulfill all reasonable requests from customers to ensure their comfort, satisfaction and safety
  • Welcoming and directing any customers of Sport & Fitness
  • Provide first aid provision whilst on duty
  • Ensure Health & Safety and EAP procedures are adhered to
  • The post holder is expected to answer queries from customers and to solve problems that arise from those queries as a matter of good customer service. The post holder is expected to provide a quality and professional service, as errors in judgment or failure to carry out a particular task could negatively affect the reputation of 360 Sports & Fitness

Management

  • Leading by example, training & develop
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