Operations Assistant - Walsall, United Kingdom - Think Insurance Services Ltd.

Think Insurance Services Ltd.

Verified Company

Walsall, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us:

Based in the West Midlands, with over 30 years industry experience.

Over the last few years we have become one of the fastest growing insurance brokers in the UK, offering competitive premiums and award winning customer service.

We focus on offering a certain number of carefully selected products, and our dedicated teams have developed the expertise to support both new and existing customers alike, from the start of the quote process and throughout the lifetime of their policies with us.

We work closely with our panel of insurers to make sure that our customers always get our best possible price, and the right policy to meet their needs, no matter what product they're after.

Our work environment includes:

Modern office setting
Workfromhome days
Growth opportunities
Relaxed atmosphere
Onthejob training

Operations Assistant:

As an Operations Assistant you'll be required to help the department understand and improve performance across a variety of areas, helping to manage, change and plan for the future in line with our business goals.

This could be for one specific project, or as a permanent feature of the organisation.

You'll need to support the implementation of projects or solutions to meet the business needs, whether that's through process change, provision of information, or development of internal systems.

You'll need to be a good communicator, team player and be able to develop strong relationships, internally and externally. A good level of knowledge and understanding of Microsoft Excel is crucial for this role.

Key responsibilities include:

Operational Delivery:

Supporting the Operations department to deliver operational improvement across all areas of the business
Understanding Insurer Rating and implementation within our internal systems, including implementing rating updates, and testing
Assisting with all administration activities on internal and external portals and systems.
Collation and distribution of MI & Reports daily / weekly / monthly
Supporting the Ops department in all projects, where required
Carrying out regular benchmarking reviews
Seeking compliance signoff of activity

Marketing & Communications:

Setting up and administering referral activity, including tracking and reporting
Updating website content where required
Monitoring company Reviews
Managing campaign setup and administration on all portal(s) and systems

Development & IT: