Contact Centre Advisor - Bristol, United Kingdom - Unite Students

Unite Students

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contact Centre Advisor

Location:
Bristol Head Office

Salary:
£23,423 per annum, plus bonus and benefits

Working Hours and Shift Pattern:

5 x 8 hour shifts a week (37.5 paid hours)

Mon

Sun (1 in every 4 weekends, Sat & Sun)
Rota between 8am 8pm

Purpose of the Job:

You will be based in our Contact Centre at our Head Office, South Quay House. You will work alongside the Advisor and Leadership team across a variety of channels and tasks.

Your Team Leader will agree with you what the focus of your shift will be; a variety of work, training and skill-sets will be covered; giving your variation in how you work and the opportunity to develop your career at Unite Students.

Who we are looking for

We are looking for solutions focussed, customerorientated individuals
You'll be enthusiastic about delivering great customer service
You'll be adaptable, with the ability to work across a range of customerimpacting disciplines; from accounts queries, to emergency support
You'll be someone who can deliver highquality interactions and commit to taking ownership of any issue and utilising all available resource to resolve them first time
You'll be targetdriven and ready to perform to our departments Key Performance Indicators and Service Level Agreements
You'll have a great teamspirit, understanding of the impact your personaladherence and work has on our team and customer's success
You'll be striving to be better and achieve to your full potential, based on detailed feedback to support your ongoing development
You'll be able to support others when dealing with highprofile and emergency incidents

What you'll get in return

An annual bonus so you can share in the company's success
Academy supported lifelong learning to build your skills and enhance your career
25 days' paid holiday
Pension scheme based on how much you save, we'll contribute 1% more
Shared Parental Leave 18 weeks full pay
We've earned a Gold award for Investors in People, so you'll be working for an employer who really cares about you and your career
Other benefits include, Sharesave, Bike to Work, Charity Match, amazing discounts and more

Essential

Excellent written and verbal skills
Confidence in speaking with people over the phone; a clear and articulate telephone manner
Ability to remain patient, calm and solutions focussed during challenging interactions
Ability to work as part of a rota, including evenings and weekends

Desirable

An understanding/background in providing services to students
An understanding of contactcentre systems

Compliance

Ensuring that Health and Safety legislation is adhered to at all times
Maintaining an awareness of current legislation concerning Health and Safety, Data Protection/GDPR and compliance
To follow the Data Protection Policy and associated policies, keeping information confidential and secure, in order to ensure employee and customer data is protected and handled appropriately in line with legislative requirements.
Delivering central processes and conducting all duties in line with Unite Students policy and procedure
Ensuring incidents are reported via the correct channels
Ensuring a safe and secure environment at all times
Fulfilling the varied administration and auditing requirements

About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK's leading provider of purpose-built student accommodation.

You can find us in 25 leading university towns and cities, with 74,000 students calling US home We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion.We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn't just what we do but who we are.

We're proud to be an employer that
embraces individuality, and we're passionate about building inclusive teams.

We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong.

We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people.

Building a
home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what's right, keeping US safe, and raising the bar.

Join us as we build better experiences for students that live with us.

People make Unite Students. Employees, students, neighbours all contribute to building environments where we can all thrive.