Receptionist - Linlithgow, United Kingdom - Morgan McKinley

Morgan McKinley
Morgan McKinley
Verified Company
Linlithgow, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Duration - 12 months FTC

Salary - Approx £19,000 p.a.

  • To provide a warm, courteous and prompt welcome on arrival for all visitors and Tenant visitors at the Reception desk and all internal / external customers ensuring that any security procedures are followed.
  • To anticipate customer needs and ensure that customer expectations are met and where possible exceeded.
  • To ensure that visitor arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room/area in a timely fashion.
  • To ensure that waiting visitors are kept informed of any delays and progress and to ensure customer comfort.
  • To handle all incoming telephone enquiries promptly, giving a warm, courteous welcome and using agreed salutation.
  • To work and communicate with other team members / management to deliver excellent customer service. Deal with customer queries and complaints, escalating where necessary.
  • To raise building service requests as required.
  • To attend mandatory training as required.
  • To identify opportunities to enhance the service provided and to improve working practices.
  • To ensure that all work areas are clean, tidy and safe. To follow Company health, safety, fire & security procedures.
  • To be flexible to cover other areas of the operation, and to perform any other reasonable task, as necessary.
  • To comply with company policies at all times.

ADMINISTRATION / GENERAL:


  • To maintain an organised and tidy work area.
  • To adhere to booking procedures in line with internal policies.
  • To manage the day to day operations and administration for Meeting Rooms.
  • To issue access passes to visitors, contractors and staff.
  • To maintain an accurate visitor log.
  • To check and maintain the meeting rooms and public areas in accordance with site standards and report any faults and issues to the appropriate departments.
  • To have a full understanding of the hospitality provision in the meeting rooms and to ensure that any catering requests are communicated with the service provider in a timely and accurate manner.
  • To anticipate the needs of the organiser and hosts, follow up where necessary and ensure that customer expectations are managed or met and where possible exceeded.
  • To deal with incoming/outgoing mail and courier deliveries where applicable. Ensuring items are tracked at all times.
  • To sort and deliver internal mail and other items.
  • To collect outgoing mail from internal locations as required.
  • To process and despatch outgoing mail.
  • To liaise and communicate with team members and other service departments in a timely manner to ensure service delivery and teamwork.
  • To assist the Manager / Team Leader when requested, to collect and present relevant data.
  • Work with wider UK Team, providing service consistency and support where possible.
  • Attend weekly catch up meetings with Catering & Facilities Team
  • To assist the Facilities Manager with any ad hoc requests.
  • Any other reasonable task
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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