Helpdesk Coordinator - South Kensington, United Kingdom - KMK Recruitment

KMK Recruitment
KMK Recruitment
Verified Company
South Kensington, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

We have a fantastic opportunity for a Property Helpdesk Coordinator to join a Property Investment Firm based in South West London, to help manage their portfolio of properties which include residential, retail, restaurant and office properties.

This is a great opportunity for someone who has first class communication and organisational skills, ideally within the property sector.

You will provide a positive and proactive response to both clients and contractors alike.

There is a small team of c25 who exemplify the company's values; Integrity, Enterprise, Excellence and Inclusion.


Job Responsibilities:

Duties will include;

Consistently providing excellent service to all customers on reactive maintenance issues to resolution (internal and external) including maintaining regular and relevant communication Ensuring relevant systems are kept up to date and accurate with all required helpdesk related information.

Providing regular timely reporting on helpdesk KPI's, supplier performance and other relevant agreed statistics with associated narrative and recommendations. Attending any relevant meetings as agreed to represent the helpdesk function; adding value and insight to discussions. - Escalating any issues to the HOFM or Facilities Managers as required in a timely fashion. Keeping up to date with and ensuring compliance with all internal procedures and policies - e.g. procurement, finance, health and safety, GDPR and HR - leading by example. - Provide ad-hoc administration support to the wider facilities as and when required


Requirements:

The person;

You will boast first class communicaiton skills and enjoy building relationships at all levels, you will have a positive approach and enjoy providing a first class service.

The ideal applicant will have experience in a busy customer services role and be able to demonstrate strong written and verbal communication skills, along with an excellent telephone manner as the major part of this role is telephone based.

This role will offer a flexible working program with 3 days in the office and 2 days at home.

A competitive salary, benefits will include Pension, Private healthcare, Life assurance Gym & Spa membership, but most importantly an inclusive and friendly place to work.


Helpdesk Coordinator:


Job Overview:


  • Job Type
Permanent
Industry
Property
Location
South Kensington
Salary
up to £30k
Qualification
N/A
Skills
Customer services experience, ideally property related
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