Patient Access Coordinator - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen within the Dental Services Directorate. We are looking to recruit motivated and enthusiastic Band 3 Patient Access Coordinators to join the Dental Services team at Guy's and St Thomas' Hospitals

We are recruiting for a variety of patient facing and offices roles that will include a variety of responsibilities; such as booking appointments, dealing with patient queries, reception cover and other administrative duties.

These vacancies are for Full Time, and both Permanent and Fixed Term Patient Access Coordinators throughout the Dental department (Full time, 37.5 hours per week).

Some roles involve working shift patterns, including evenings (e.g 12pm-8pm shift)

Shortlisted applicants will attend an assessment via MS Teams.

Typing and formatting of letters, reports, policies, minutes, presentations, statistics and general correspondence/ documents, as required, using Microsoft Office and other software packages.
Provide support for meetings, including the preparation and distribution of agendas and taking, transcription and distribution of minutes/ action notes. Follow up of action points arising from meetings.
Provide administrative support to projects being managed within the service as directed.
Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
Providing support and leadership as well as supervision to the Band 2 administrators.
Provide advice and support to new or less experienced employees on own administrative duties.
Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.
Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
Undertake any other reasonable duties necessary to ensure the smooth running of the service.

Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

The post holder will:

Put patients first
Take pride in what they do
Respect others
Strive to be the best
Act with integrity

Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action.

The framework can be found on our Trust careers pages and GTIntranet.

Main Duties

Provide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audiovisual equipment, ordering department supplies such as stationery plus any other ad hoc duties.
Typing and formatting of letters, reports, policies, minutes, presentations, statistics and general correspondence/ documents, as required, using Microsoft Office and other software packages.
Provide support for meetings, including the preparation and distribution of agendas and taking, transcription and distribution of minutes/ action notes. Follow up of action points arising from meetings.
Provide administrative support to projects being managed within the service as directed.
Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
Providing support and leadership as well as supervision to the Band 2 administrators.
Provide advice and support to new or less experienced employees on own administrative duties.
Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.
Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
Undertake any other reasonable duties necessary to ensure the smooth running of the service.

Communication

Act as first point of contact for callers, visitors and deliveries to the department.
Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.
Manage diaries, and organise meetings and events ensuring that all supporting arrangements are in place.

General Office Duties

Maintain stationary supplies, order stationery, supplies and services in accordance with policies and procedures.
Sort, distribute and handle incoming mail and in a timely and efficient manner. Ensure that outgoing mail is collected and dispatched. Arrange the receipt and delivery of courier mail and parcels as required.
Photocopying, collation and distribution of reports, correspondence, handouts etc.
Establish and maintain accurate and efficient filing systems.
Ensure the department is maintained and kept tidy at all times.
Reporting and monitoring any maintenance / facilities as appropriate.
Covering front desk duties as required.