Customer Service Representative - Glasgow, United Kingdom - Scottish Power

Scottish Power

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Representatives - Connection Services (37 hours)

Location:
ScottishPower House, 320 St Vincent Street, Glasgow, G2 5AD

Starting salary £23,120 per annum + Benefits

8:30am - 4:45pm, Monday to Friday

Hybrid working (3 days in office, 2 days home working), after successful completion of probationary period

Permanent contract

Help us create a better future, quicker_

We currently have opportunities to join our Connection Services Team, as a Customer Service Representative.

You'll be providing business support in all activities relating to Customer connections including the CIC & acceptance process, operation & maintenance of Registration Systems & capacity records, operation of Data transfer Network processes, assisting in the complaint process as well as preparing management reporting.

You'll be working 8:30am - 4:45pm, Monday to Friday, initially office based at our Glasgow HQ, with the option of hybrid working after successful completion of a 6-month probationary period.

So, whether you are looking for a traditional working week to support your work life balance, you value job security, or you've got longer-term ambitions to progress your career, this is an interesting role to kick start your career at SP Energy Networks.

And if you're keen to progress, we offer excellent learning and development opportunities for people with ambition and drive.

What you'll be doing_

The Customer journey will be at the heart of everything you do, paying close attention to the customer's needs and striving to create a positive customer experience.

As a Customer Service Representative, you'll be providing administration support focussed the customer journey through the connections process.

You could also be making outbound calls, following up on design quotations sent by our designers for new or altered power supply connections, ensuring that customers understand and are comfortable with the quotation, discussing next steps and liaising with Design Engineers if there are any changes required.

Here, you would also support customers with the post quotation payment and acceptance process, ensuring that quotations are paid and accepted within a timely manner.

These calls will be a point to confirm customers have had a positive experience and rate us 10/10 or to gather information if the journey has not been at this level, escalating to the designer/ Team Leader.

What you'll bring_

We will look for you to have customer service experience, with experience of handling both inbound and outbound calls preferable and be competent in the use of Microsoft Office software, including Excel.

An effective communicator, you should have the ability to understand and anticipate the customer's needs and will have a passion for helping others, to ensure all aspects of the customer journey are positive.

You will also have the ability to escalate issues when required, where the customer is not 100% happy, will thrive working in a fast-paced environment and have good attention to detail.

What's in it for you_

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference.

From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow.

That's why our benefits include:

36 days annual leave
Holiday purchase perfect your work/life balance with extra annual leave
Share Incentive Plan and Sharesave Scheme
Payroll giving and charity matched funding
Technology Vouchers save more and spread the cost of your technology purchases
Count us in pledge to reduce carbon emissions and help fight climate change
Electric Vehicle Schemes to help you transition to green/clean driving
Cycle to Work scheme and public transport season ticket loans
Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
Access to 'nudge' financial wellbeing support
Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks_

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy.

We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England.

We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system.

It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044