Endoscopy Product Administrator - Bellshill, United Kingdom - IMV Imaging

IMV Imaging

Verified Company

Bellshill, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business context:

Formally known as BCF Technology and ECM (Echo Control Medical), IMV imaging is the dedicated veterinary imaging department of IMV Technologies.

We are world leaders in veterinary imaging including ultrasound, X-ray, endoscopy, digital image management (PACS), CT and MRI. We have a true dedication to our staff, recognised by our Platinum level Investors in People status.

Job purpose/ key responsibilities:
We are currently recruiting for an Endoscopy Product Administrator within our Customer Care Team.

You will have experience in a similar role and will be joining a highly motivated and dynamic team based in Bellshill, Glasgow with strong links to our Southend Endoscopy Service Centre.

We are a pro-actively customer focused team with a high work ethic and desire to go the extra mile to support our clients.

We have a fun and relaxed working environment and a great culture that supports the learning and development of our team.

Daily Responsibilities
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Stock Management_

Use SAP and liaise with the endoscopy management team on appropriate consumable stock levels to meet customer needs.
Define min/max stock holding and review negative stock reports to procure product to meet customer delivery dates and to attain an on time in full (OTIF) delivery of >95%.
Escalation of any requests for additional stock requirements to management.
Create Purchase orders, provide all administration with suppliers for new stock acquisition.
Liaise with suppliers to understand delivery timelines and ensure SAP pricing is up to date for endoscopy items.
Understanding and adherence to 5S principles.

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Pick and Pack 3rd Party Suppliers_

Ensure 3rd Party Sales Orders (predominantly endoscopy) are correctly set up and delivered to meet OTIF delivery date.
Review and maintenance of work instructions and system set up process documentation.
Sharing of knowledge to ensure best practices are understood and shared.
Delivery notes signed by picker and peer check by colleague.
All deliveries, boxed and sealed with delivery note attached, passed to GIGO for shipping.
Despatch activities to be added under BP for deliveries.
Proactive communication to Account Managers and CC Support colleague where OTIF delivery cannot be achieved.
SAP stock movement to 100% reflect physical locations
Back up provided by CCT

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Customer Support_

Build up product knowledge relevant to customer requirements.
Understanding of corporate veterinary account relationships, processes and workflows.
Sales order checking to ensure order values match customer purchase orders and to ensure efficient order processing through to invoice generation
Conduit between the customer and IMV imaging, take ownership of issues and ensure close out of each issue by relevant IMV person
Build relationships with customers and support them by providing solutions to their issues or requirements.
Business Partner creation and upkeep.
Liaise with AM team as required to ensure customer receive their Applications and Installation training.

Education/ experience

Purchasing and stock management experience preferably within a technical environment.
SAP process knowledge and development
Understanding of 5S working principles
Technical knowledge on products, provide solutions to issues
Knowledge of diagnostic imaging equipment would be desirable
Good IT skills with proficiency in Microsoft office suite.
Experience working in the veterinary industry would be advantageous but not essential.

Competencies/ key characteristics