IT Desktop Support Analyst - London, United Kingdom - Circle Recruitment

Circle Recruitment
Circle Recruitment
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
IT Desktop Support Analyst - 2nd Line - South West London


IT Desktop Support Analyst with strong 2nd line IT support experience in Azure AD, Office 365 & networking is required by a leading law firm based in Southwest London.

This is a new role due to company growth, with a clear progression path to a 3rd linelevel role in the future.


Experience required:

  • Excellent 2nd line IT support experience in Office 365, Windows 10 and MS Office 36
  • Administration of Active Directory / Azure AD & Microsoft Exchange
  • Basic networking experience patching, knowledge of DNS/DHCP, WAN, etc.
  • Some experience of VMware Horizon View or other VDI technologies such as Cloud, Hyper-V or Citrix
  • Good 2nd line IT support experience in Desktop and Laptop PC hardware and software maintenance as well as building/imaging PCs


This is an excellent IT Support role for a leading law firm, that will keep you busy by providing variation in projects and responsibilites due to company expansion.


Duties in the role include:

  • Providing 2nd line support to the 600+ user base via the Service Desk, managing the life cycle of support requests through to resolution
  • Build and manage IT hardware including Laptops, iPhones and Desktops.
  • Participate in IT projects as and when required, with exposure to some 3rd line support work in the future
  • Process all ITrelated aspects of Personnel Change including new starters
  • Maintain the IT asset register & IT Knowledge Base
  • Deal with 3rd party suppliers when appropriate
My client is looking to pay a starting salary of between £32,000 - £37,000 + hybrid working + benefits, including private healthcare + excellent pension
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