Chief Experience Officer - Poole - beBeeCustomer

    beBeeCustomer
    beBeeCustomer Poole

    2 days ago

    Job title: Senior Customer Service Specialist

    Description

    Job Title: Senior Customer Service Specialist

    At our dealership, we are seeking a highly skilled and experienced customer service professional to join our team as a Senior Customer Service Advisor.

    • This role is responsible for delivering exceptional customer experiences through the completion of service processes while acting as an ambassador for the company brand.

    The Key Responsibilities:

    In this critical position, you will play a pivotal role in developing strong relationships with customers and ensuring their vehicles receive timely and high-quality services. Your responsibilities will include:

    • Serving as the primary point of contact for customers bringing their vehicles in for MOTs, repairs or services.

    • Leading operations on the front desk by coaching Service Advisors and Specialists

    • Delegating daily tasks to assist Team Leaders and/or Service Managers
    < br/> • Ensuring accurate updates to customer databases
    < br/> • Using sales techniques to drive profitability within the service department  |, providing expert advice on workshop services


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