Complaints & Incidents Team Leader - Bristol, United Kingdom - Acacium Group

Acacium Group

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints & Incidents Team Leader

Thornbury Community Services (Part of Acacium Group)

3 days Highridge Office, Bristol and 2 days working from home

Permanent, Full Time

Salary:
£26,500-£28,000 + 5% annual bonus

Unlock your potential

Are you an organised and personable individual with a passion for problem solving? We are looking to appoint a Complaints & Incidents Team Leader to oversee our Complaints & Incidents Team, ensuring that incidents are responded to and dealt with in an appropriate and timely manner.

You will line manage a team of Quality & Governance Coordinators, leading on regular 1-2-1s and team meetings, delegating workload and ensuring that all communication is accurate, correct and in line with the incident process.

This role will see you working in partnership with Service Users, Workers and relevant Managers to resolve incidents and recommend changes to the service and workforce to embed learning and improvement.

Thornbury Community Services (TCS) is a division that consists of Complex Community Care, Learning Disabilities and Autism and Mental Health.

At TCS, high quality care is our number one priority.

With a team of exceptional and conscientious healthcare staff, we're able to deliver the best complex care at home or in the community, 24/7 or whenever it is needed.

With compassion, integrity and dedication, we help empower individuals to achieve personal aspirations, as well as providing care tailored to their needs.

Making a positive difference to our client's lives is our passion and it's this that sets us apart.

Everyday you will...

Provide daytoday management of the Complaints & Incidents Team, completing regular 121s and annual appraisals for direct reports
Proactively engage and build relationships with key stakeholders to understand and identify potential opportunities for generating improvements in experience and complaints
Carry out internal audits to maintain quality and standards of Thornbury Community Services
Analsye highly complex information from across the functions and provide regular reports to the Senior Management Team on performance

What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

Dedication to developing you and your career

- we can give you the tools, guidance and support you need to have a long, successful career with us

Progression and development opportunities within a global business made up of 20+ different brands

- there are no limits for you

Endless learning and development opportunities at your fingertips, including fully funded qualifications
Gym Flex

- discounted gym memberships, UK-wide

Regular events and incentives
Discounted Tastecard membership
Reward Portal, offering discounts on shops, restaurants and bars
Free flu vaccinations
Cycle to Work scheme
Life Assurance, Critical Illness Cover and Private Medical Insurance
Annual company holiday for top performers

Join us and make a difference

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further.

Acacium Group is the UK's largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries.

We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do -
Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people's lives

To thrive in this role as our Complaints & Incidents Team Leader you must have...

Prior experience in managing a team and driving them towards success
Worked within quality improvement, dealing incidents and complaints with ability to find the root cause and come up with a resolution
Demonstrate good analytical and problem solving skills
Good knowledge of risk management and governance

Our Inclusion Commitment: