Head of Customer Resolutions - Coventry

As a Customer Care Resolutions Specialist you'll play a key role in delivering a fair empathetic · & efficient complaints experience for our customers. · Manage complaints from FOS BVRLA & customers ensuring timely & · & appropriate outcomes aligned with our Customer Care polici ...

As a Customer Care Resolutions Specialist you'll play a key role in delivering a fair empathetic and efficient complaints experience for our customers. · ...

V12 Retail Finance is looking for experienced customer-centric individuals to join their Customer Resolutions Team. The role involves managing complaints, providing outstanding service to customers and delivering against performance target indicators. · ...

We are looking for a Customer Resolution Agent to join our team at our Redditch site. You will be the first point of contact for all escalations and complaints from internal and external customers. · ...

We are looking for a Customer Resolution Agent to work in our Redditch site. The ideal candidate will have excellent communication skills and be able to manage complex queries. · The first point of contact for escalations and complaints from internal and external customers. · Man ...

You will have proven experience working in customer resolution specialist roles where you can confidentially take responsibility for investigations analysing all complaints that come into the business whether via letter email or phone resolving customer client third-party complai ...

This pivotal role plays a key part in delivering exceptional customer outcomes, ensuring regulatory compliance, and embedding a culture of continuous improvement. · You'll lead and coach a high-performing team, manage complex and escalated complaints, support vulnerable customers ...

We're looking for an experienced leader to drive excellence in our Customer Resolutions team. · Must have previous collections/debt recovery experience. · ...

Department: Customer Support · Employment Type: Permanent - Full Time · Location: Coventry, UK · Description · Based full time in our Coventry UK office. · As a Service Desk Analyst, you will act as the first point of contact for customers experiencing software-related issues. R ...

We are seeking a Service Desk Analyst to act as the first point of contact for customers experiencing software-related issues. · The role involves providing first-line support while working within agreed SLAs, · efficiently and timely escalating issues, · keeping customers inform ...

This is a Service Desk Analyst position providing first-line support via phone,email,and web chat with excellent written and verbal communication skills necessary. · ...

This is an exciting opportunity to join our team as a Service Desk Analyst. As the first point of contact for customers experiencing software-related issues you will provide excellent written and verbal communication skills while delivering outstanding customer service. · Provide ...

The Service Desk Analyst will act as the first point of contact for customers experiencing software-related issues via phone, email and web chat. · ...

The primary objective of this 2nd line service desk role is to act as a single point of contact between the services provided and the users. · Capturing resolution information and feeding into Knowledge Management · Routinge Incidents to support specialist groups when needed · ...

The primary objective of this 2nd line service desk role is to act as a single point of contact between the services provided and the users. · Capturing resolution information and feeding into Knowledge Management · Routeting Incidents to support specialist groups when needed · ...

This is an up to 12 month opportunity for a Customer Service Manager in our Customer Savings Contact Centre. · ...

We are seeking an experienced Customer Service Representative to join our team on a 12-month contract based at Whitley Coventry site. This role focuses on delivering high-quality post-sale customer service and support to both business and end-consumer customers. · Deliver excepti ...

Department: · Customer Support · Employment Type: · Fixed Term - Part Time · Location: · Coventry, UK · Description · Based full time in our Coventry UK office. · As a · Service Desk Analyst · , you will act as the first point of contact for customers experiencing software-relate ...

Department: · Customer Support · Employment Type: · Permanent - Full Time · Location: · Coventry, UK · Description · Based full time in our Coventry UK office. · As a · Service Desk Analyst · , you will act as the first point of contact for customers experiencing software-related ...

Department: · Customer Support · Employment Type: · Permanent - Full Time · Location: · Coventry, UK · Description · Based full time in our Coventry UK office. · The primary objective of this 2nd line service desk role is to act as a · single point of contact · between the servic ...