Service Administrator - Newcastle upon Tyne, United Kingdom - Hart Door Systems Limited

Hart Door Systems Limited

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HART DOOR SYSTEMS LIMITED

JOB TITLE:
Service Administrator

PLACE OF WORK:
Office, Redburn Road, Westerhope

HOURS: 37.5 per Week (8:30-17:00)

SALARIED OR HOURLY:
Hourly Rate £10 - £13 (Depending on Skills/Experience)

PAY PERIOD:
Monthly

REPORTS TO:
Service Team Leader

MAIN PURPOSE AND SCOPE OF THE JOB

As an Administrator for the Service Department, you will be responsible for supporting the work of the department in relation to Planned Service, Installation and Responsive Repairs.

You will be answering customer calls and engineer calls.

DUTIES AND KEY RESPONSIBILITIES

Duties will involve but are not limited to:

First point of contact for incoming telephone calls
Costing engineer's reports
Purchase order requests to clients inclusive of follow up
Weekly liaison with clients on planned works
Generating client quotations inclusive of follow up
Process any incoming quotations including the purchase of parts
Verification of engineer's weekly timesheets
Issue engineers job sheets
Supporting with invoicing
Process returns to suppliers
Completion & submission of site induction information
Organising accommodation for engineers
Coordinating courier collections & site access equipment
Monitor & Manage van fleet
Prepare engineers allowances

SKILLS /TRAINING

Experienced Administration Assistant.
Highly organised
Excellent communication skills: written and verbal
Excellent decision making ability
Ability to thrive under pressure
Ability to multitask
Experience in Microsoft office
Logistic knowledge advantageous but not essential
Understanding of CRM systems desirable but not essential

GENERAL RESPONSIBILITIES

Align company and employee core values.
If you see something that is wrong do something about correcting it.
Be responsible and get things done.
Share information and work towards team building.
Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured.
Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best.
To be fully aware of and adhere to the relevant policies and procedures.