Operations Support Administrator - Bluewater, United Kingdom - NURTURE LANDSCAPES GROUP

NURTURE LANDSCAPES GROUP

Verified Company

Bluewater, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to expediential growth in our business, we have an exciting opportunity for a
Operations Support Administrator who will join our existing team based in Bluewater.

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About the Role_

Our support teams pride themselves on effectively assisting the teams & processes, to deliver service to the highest standards. In resolving any challenges that could impact the customer experience, as well as enhancing the customer journey.
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Aims of the Role_

Work alongside your designated Regional Manager to assist with daytoday tasks.
Build and maintain strong relationships with key stakeholders within client organisations.
Develop a good understanding of our services to effectively communicate requirements.
Work across our internal teams and departments, to deliver consistent processes.
Share any account updates and best practices, as well as data collation and reporting.
Issue/complaint handling
Identify recurring issues and work towards implementing longterm solutions.
Discuss key account needs within the company, to drive continuous improvement.

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What does a typical day in this role, look like?_

Prepare quotations
Ordering of materials, uniform, and stationery
Assist with relevant fleet functions
Work effectively in our CRM system, regarding our customer database and related functions.
Attending and contributing to company meetings.
To undertake any other duties that may be required within your area of your responsibility, and in relation to Customer Operations Support.

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Who are we looking for

About You_
To be successful in this role you need to be an excellent communicator, someone who enjoys interaction with our valued customers, key internal departments, and suppliers.
Do you love being kept busy, prioritising your workload to meet the business and customer needs?
Are you confident in your decisionmaking, and can regularly make decisions and take personal responsibility for resolving problems, without the constant support of others?

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If this sounds like you, then this role could be a great fit._

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Skills and experiences:_

Experience in Customer Service/Hospitality
Selfmotivation, with the ability to confidently work, independently
Ability to learn new systems and be adaptable
A keen eye for detail
Confidence with technology, and sound experience in navigating a laptop and the internet is essential.
Experience of working as part of a team
Excellent communication and collaboration skills both verbally and written
Flexible, enthusiastic, and cando attitude
Practical use of MS Office Suite at intermediate level
Excellent organisational and timemanagement skills
A demonstrable ability to establish and sustain good working relationships and the initiative to work alone
Proactive and able to use initiative

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In return we offer:_

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£27,000.00 per annum, with annual reviews
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Monday to Friday 8:30am - 5pm:

28 days holiday (inc. Bank Holidays)
Employee contribution pension scheme
A friendly customer focused team atmosphere
Refer a Friend Bonus scheme of £200 per person from Day
Training and Development with exciting opportunities to further your career
Cycle to work scheme, and access to our Bravo benefits hub
Nurture Group is a proud partner of the
Living Wage Foundation.

The Company:

The Nurture Group, is an award winning national service provider consisting of three leading brands
:Nurture Landscapes,
Gavin Jones and
Rokill Pest Control Services.

Nurture Landscapes specialises in grounds maintenance, winter gritting and interior and exterior plant display services, mainly to the corporate sector.

Gavin Jones provide landscape construction services to a wide variety of clients across the UK, working alongside landscape architects, designers and main contractors. They also provide grounds maintenance services to military sites and public open spaces and are proud holders of the Royal Warrant to Her Majesty The Queen.

Rokill provide pest control services to both commercial and domestic customers as well as the public sector. They hold the Royal Warrant to Her Majesty The Queen and are of the UK's leading pest control companies.

Our clients span across a diverse and broad range of disciplines, from corporate headquarters, science parks, shopping centres, business and industrial parks, to leisure facilities, schools, sporting venues, hotels, universities, public open spaces and the public sector.

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Nurture is committed to creating a diverse environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._

Job Types:
Full-time, Fixed term contract

Salary:
£27,000.00 per year

Benefits: