Customer Service Agent - Sheffield, United Kingdom - Amey

Amey

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Your New Role
We have a fantastic opportunity for a
permanent, site-based Administrator to join our
Sheffield Highways team.

Our Transport Infrastructure business supports National Highways, Local Authority Highways, Highways Scotland and Rail customers.

We transform journeys and help communities thrive by making roads safer, railways smoother and our streets and green spaces cleaner.

Working through locally based teams, we support communities by helping to create better, safer and more pleasant places through the provision of integrated highway design, well-designed streets, well-maintained grounds, modern public lighting and efficient winter maintenance solutions.

And with 4.8 million journeys a day on UK railways, we are also hard at workday and night maintaining the railways with the latest signalling systems, upgraded track and overhead lines and regular asset inspections.

Ultimately, investing to create well-functioning, safe spaces which minimise disruption, keep people moving and support thriving communities.

The
Administrator plays an important part in delivering effective, efficient & excellent customer service throughout the processing and resolving of customer enquiries and complaints.

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we're open to discussing working options that suit you.

You will be responsible for the administration process of:

Processing customer enquiries from start to finish, acting promptly to ensure the correct process is actioned and to ensure the customer enquiry journey is managed well throughout
Ownership of all processed customer enquiries through to completion, including case progress management and liaison with Amey service delivery departments
Ensuring excellent quality standards of customer service are delivered, maintained & exceeded, in line with departmental processes and best practice

What makes this role unique is if you join our team, you'll have the chance to focus on the parts of your role your most enjoy. You will be working closely with clients to build relationships, have the opportunity to develop additional skills and leadership capabilities through comprehensive training Amey offers. Our environment is one of collaboration and support where the direction of your career is led by you.

We want to hear from you if you have **confident and empathetic communication skills to help build strong relationships and your excellent customer service. You will have a good eye for attention to detail and a proactive way of working through your enthusiasm for the Customer Service function.

What we offer you

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs.

It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program
-
Career Development

Exceptional development and progression plan

-
Pension *

Generous Pension scheme which we will contribute to

-
Holidays*:

Minimum 24 days holiday + Bank Holidays

-
Choices*:

Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership

-
Save with Amey

Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers

-
Social Value*:

You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference
and support individuals
to work in ways that work best for them.

We are
committed to working **sustainably
and by **working in partnership with the communities
we serve, so people and the planet
are protected.**At Amey,
you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.

Who is Amey?

We are at
the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation's strategic assets.
Our
11,000 people are behind the critical services the country relies on every day.
Our unique
engineering and **operations
experience, together with data driven insight from our **consulting
business, delivers better results** for our clients.

-
We are trusted partners of Government - both national and local - managing assets and complex projects that are vital to the sustainable growth of the country.

Job Reference:
AM32185