Logistics Coordinator - London, United Kingdom - CitySprint

CitySprint

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Logistics Coordinator | London | Permanent

Salary:

£26,208

Hours:
40 hours per week

Shifts:

Monday - Friday, 10:00-19:00

Benefits and perks:

An
impressive holiday allowance that rises in line with your years of service.

-
Additional day off for your birthday so you can celebrate in style.
-
Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.

Spend those crucial moments with your newborn baby with our
enhanced Maternity and Paternity leave

:

-
Complimentary day of annual leave to cherish unmissable family moments - could be graduation, first day of school or moving home.

Look after your wellbeing with access to a
health and wellness program

Make the most of
'Medicash Perks at Work' a tool for CitySprint colleagues to enjoy a variety of highstreet discounts and rewards.
Our
ride to work scheme means you can keep fit while saving money what's not to like?
Travel for cheaper with
interest free
season ticket loans (available after a years' service).

CitySprint is on a Fast track to become the UK's leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers' needs than ever before
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.

This is where you come in
CitySprint have an exciting opportunity for an Operations Coordinator in our London Service Centre.

We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient Operation, resulting in excellent service for our customers and colleagues.

In this role you will be building excellent working relationships with both staff and clients in the Service Centre and beyond and be the go to person who designs and delivers an effective operation with couriers and suppliers.

The main responsibilities within the Operations Coordinator role are:

Answer phone lines promptly and professionally
Arrange relevant collections, transit routes and deliveries
Input event tracking for all bookings and intransit consignments taken
Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time)
Provide the Customer with updates on all exceptions or issues
Request and enter all POD's from relevant agents
Report all discrepancies to Managers
Provide quotes when requested to the relevant Customer
Work with suppliers (agents) to deliver a seamless, high quality Customer Experience
Ensure the quality of information available to Customers through the webbased booking system is of a high standard and accurate
Excellent verbal and written communication including
Have some experience in suppoorting the control with dispatching vehicle or allocating the vehicle.
Pleasant and friendly telephone manner at all times.
Treats people with respect under all circumstances.
Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered.
Ensure all jobs are collected and delivered with agreed timescales
Delivery by Time.
Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
Comfortable adapting to change, meeting the changing demands of the work environment, responds well to any delays or other unexpected demands.
Being proactive in suggesting to your manager how we can improve our service delivery.
Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship
Ability to selfmotivate and work with the minimum of supervision
Have a problemsolving attitude and relish the challenge that obstacles may present

If this Logistics Coordinator role sounds like you, we really want to hear from you

**_We do not require the assistance of agencies with this vacancy - thank you in advance._