IT Support Assistant - Auchterarder, United Kingdom - Gleneagles - Auchterarder

Gleneagles - Auchterarder
Gleneagles - Auchterarder
Verified Company
Auchterarder, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Gleneagles Hotel, PH3 1NF, Auchterarder


COME AND JOIN US...
***We are currently seeking an enthusiastic, highly motivated and curious

IT Support Assistant to join our IT team.

  • Working within this small and mighty IT team, you'll work closely with our IT Support Manager in fulfilling the IT needs of our business across The Gleneagles Hotel and Gleneagles Townhouse. This role is the ideal opportunity if you're new to the Hospitality industry and looking to develop your IT skills and knowledge or also if you're already working in a similar end user facing IT support role.


We employ a wide range of industry standard IT platforms as well as a number of Hospitality specific systems which will provide you with a fabulous opportunity to develop your knowledge and skills in all aspects of IT in a high pace, fast-moving and luxury Hospitality business.


The role will require some work outside of normal working hours to support our business, both undertaking planned maintenance projects and ad hoc support requests, and will also include regular weekend working.


  • As well as a competitive salary of £22,000 £25,000 / annual salary, as a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

  • One of the world's most iconic 5star hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned 'Best Hotel in the World' in the Virtuoso Best of the Best Awards and 'No. 1 UK Resort' in the Conde Nast Traveller 2021 Readers' Choice Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

WORKING AT GLENEAGLES
We're devoted to making our people feel as valued as our guests.

In this way, we strive to support the whole 'you'- not just the professional part but the personal part too.

People join our team for all sorts of reasons.

Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.


  • Location; Auchterarder, just off the A9.
Gleneagles is also within easy reach of a number of Scottish towns and cities:
Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).


Here's a bit more detail on what we see you doing in this role:

  • Working alongside our IT Support Manager, you'll support all Gleneagles IT systems, responding swiftly and professionally to incident and change request tickets on our Helpdesk system from our team members
  • You'll support the delivery of daytoday upgrades and maintenance including the roll out and replacement of IT hardware and software
  • Delivering the highest standards of first line support, assistance and advice to our team Members, both at remote sites and whilst they work from home
  • Maintaining accurate and up to date documentation of all IT infrastructure
  • Working with our third party providers to effectively resolve incidents and change requests
  • Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way

The kind of person we're looking for:

  • You already have a recognised IT qualification or equivalent experience, of at least one year, in a similar role
  • Experienced in troubleshooting problems with Windows and Microsoft Office, you also have handson technical knowledge and experience with computer hardware
  • You have a great understanding of the Microsoft management tech stack including Windows OS, O365, Azure, AD, Group Policy and also Windows Server; you also have a basic understanding of LAN and networking concepts
  • An understanding of the Hospitality industry and Hospitality management systems, including payment systems and Point of Sale is desirable as is experience of Audio Visual systems and solutions
  • You have the ability to work independently with a strong focus on customer service, you also love problemsolving skills and learning new software and technology
  • Always fresh and adaptable in your approach, no matter how many times you're presented with an issue, to our team members it's the first
  • Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
  • You have a positive "can do" attitude to solving problems in a professional and courteous manner
  • A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
  • You want to be part of a team that works hard, supports each other and above all has fun along the
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