Welsh Speaking Customer Service Assistant - Pontyclun - Manpower Group (UK)

    Manpower Group (UK)
    Manpower Group (UK) Pontyclun

    2 days ago

    Description

    Manpower is recruiting a Welsh Speaking Switchboard Operator on behalf of our public sector client.

    Location: Pontyclun
    Contract: Temporary
    Duration: 3-6 months

    Hours:
    30 hours per week. Shifts are 12 hours in duration. You will work three shifts across a seven day rota, including days, evenings, nights, weekends and Bank Holidays.

    Pay Rates:
    Weekdays £12.70 per hour
    Saturdays and nights £17.91 per hour
    Sundays and Bank Holidays £23.24 per hour

    The Role
    You will be the first point of contact, providing a responsive and professional switchboard and information service on a 24 hour basis. This is a fast paced role where remaining calm, using sound judgement and adapting quickly are essential to keeping services running smoothly. Training will be provided through a structured shadowing period before you move onto the main rota.

    Key Responsibilities

    • Provide an efficient switchboard and information service
    • Follow departmental policies and procedures
    • Develop a strong understanding of the organisation, its departments and key medical terminology
    • Respond promptly to medical emergency calls and activate the appropriate procedures
    • Manage alarms and major incident alerts in line with reporting processes
    • Interpret and manage complex on call rotas for medical and non medical staff
    • Keep on call sheets and notice boards accurate and up to date

    Requirements

    • Welsh language skills at Level 3 is essential. You must be able to communicate confidently in Welsh, including speaking and understanding the language in a work setting, handling telephone conversations and responding appropriately in urgent or sensitive situations
    • Previous experience of working in a call centre or customer service role is essential
    • Strong communication skills with a confident telephone manner
    • Good judgement and awareness of urgent situations
    • Empathy and a calm approach in challenging circumstances
    • Ability to work effectively both independently and as part of a team
    • Resilience and problem solving skills under pressure
    • Ability to work day and night shifts

    What we provide

    • Weekly pay (PAYE)
    • 28 days annual leave
    • Training
    • Auto enrolment into NEST Pension Scheme
    • Enrolment into Employee Recognition and Award Scheme

    How to apply
    If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration.


    #J-18808-Ljbffr

  • Work in company

    Customer Service Assistant

    Only for registered members

    We are working closely alongside a Local Authority in Rhondda Cynon Taf to assist with the appointment of a Customer Service Assistant, on a 3-month contract, highly likely to be extended at clients discretion. · ...

    Pontyclun

    1 month ago

  • Work in company

    Customer Service Assistant

    Only for registered members

    The Customer Service Assistant plays a key role in supporting the Community Equipment Service at Vision Products by delivering a high standard of customer care and administrative support. · ...

    Pontyclun CF

    1 month ago

  • Work in company

    Customer Service Assistant

    Only for registered members

    +Job summary · Are you a team player with a passion for food and people?+Preparing delicious, high-quality food that delights our clients and customers · Creating attractive food and counter displays · +An enthusiastic can-do attitude<li_Displaying passion for delivering excellen ...

    Talbot Green

    1 week ago

  • Work in company

    Customer Service Assistant

    Only for registered members

    We are looking for someone to help us deliver exceptional customer experience on a part time basis. · Preparing delicious, high-quality food that delights our clients and customers · Creating attractive food and counter displays · ...

    Talbot Green, Wales

    6 days ago

  • Work in company

    Food Service Assistant

    Only for registered members

    We are seeking a friendly and efficient Food Service Associate to join our team. · Greet customers warmly and take their orders accurately · Prepare and serve food and beverages in accordance with health and safety standards · ...

    Pontyclun CF ED

    1 month ago

  • Work in company

    Sitting Service Assistant

    Only for registered members

    +We have an exciting opportunity to welcome Sitting Service Assistants to our RCT team. · As a sitting service support worker,, you will be working closely with people in their own homes,<a class= ...

    Pontypridd

    2 weeks ago

  • Work in company

    Assistant Service Manager

    Only for registered members

    We're looking for an Assistant Service Manager to help make everyday remarkable for our friendly team in RCT. As an Assistant Service Manager you can play a vital role in supporting people with learning disabilities to live a fulfilled and enriched life in the community. · ...

    Porth

    1 week ago

  • Work in company

    Customer Service Assistant

    Only for registered members

    To provide an excellent customer care service to ensure the delivery of the community equipment service is achieved. · To answer telephone queries from customers, partners and contractors in a timely and courteous manner. · To process orders/collections/repairs for equipment on t ...

    Tonypandy

    1 month ago

  • Work in company

    Bus Depot Service Assistant

    Only for registered members

    We are looking for a hands-on role where every day is different, and you can take pride in the work you do? · Fuelling and oiling our fleet of buses and coaches. · Cleaning the interior and exterior of our vehicles, including deep cleans and under-chassis washes using approved eq ...

    Taffs Well Full time

    1 month ago

  • Work in company

    Food Service Assistant

    Only for registered members

    We have an exciting opportunity where you can truly make a difference We're looking for enthusiastic and reliable individuals with great customer service skills to join our catering team who prepare and serve tasty and nutritious meals for our valued tenants in our CODI EXTRA CAR ...

    Cardiff

    3 weeks ago

  • Work in company

    Customer Service Assistant

    Only for registered members

    We are looking for a friendly and approachable Front of house/Barista to join our team at Halo Leisure. · ...

    Bridgend CF AH

    2 weeks ago

  • Work in company

    Day Services Assistant

    Only for registered members

    Job summary:We are recruiting a Day Services Assistant at Caerphilly County Borough Council.This position offers an excellent opportunity to become part of our team and provide support across the organization.Do you want to work with people and make a difference to their lives fr ...

    Caerphilly

    1 month ago

  • Work in company

    Customer Service Assistant

    Only for registered members

    Greet and welcome customers warmly chat to them to find out their shopping needs sell the right products to them make their shopping experience a great one. · ...

    Llantwit Major CF LH

    1 week ago

  • Work in company

    Resident Services Assistant

    Only for registered members

    We are dedicated to creating a positive and supportive environment for our students.As a Resident Services Assistant you will play a vital role in upholding these values and putting students first. · You will provide a warm and friendly meet and greet service. · You will assist w ...

    Cardiff

    2 weeks ago

  • Work in company

    Food Service Assistant

    Only for registered members

    We are looking for enthusiastic and reliable individuals with great customer service skills to join our catering team who prepare and serve tasty and nutritious meals for our valued tenants in our CODI EXTRA CARE SERVICE in LLANISHEN CARDIFF. · We have an exciting opportunity whe ...

    Cardiff

    4 weeks ago

  • Work in company

    Resident Services Assistant

    Only for registered members

    Resident Services Assistant working at Howard Gardens providing exceptional customer service to students. · ...

    Cardiff

    2 weeks ago

  • Work in company

    Resident Services Assistant

    Only for registered members

    The Resident Assistant plays a key role in our community administering all tenancies. You'll ensure that all resident files are compliant deliver the best customer service to existing residents and new prospects assist with events and any queries from residents throughout their t ...

    Cardiff

    1 week ago

  • Work in company

    Resident Services Assistant

    Only for registered members

    We are dedicated to creating a positive and supportive environment for our students. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first. · In this role, you will provide a warm and friendly meet and greet service, rec ...

    Cardiff

    2 weeks ago

  • Work in company

    Customer Service Assistant

    Only for registered members

    We've been helping our members save for their future and buy their own home since 1875.Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. ...

    Cardiff

    1 month ago

  • Work in company

    Resident Services Assistant

    Only for registered members

    +The Resident Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies you'll ensure that all resident files are compliant deliver the best customer service to existing residents and new prospects and assist ...

    Cardiff

    4 weeks ago

  • Work in company

    Consumer Services Assistant

    Only for registered members

    +We are seeking an enthusiastic Consumer Support Advisor to join our friendly team in Cardiff. · +Deliver excellent service across various customer channels. · Manage the lifecycle of all requests. · ...

    Cardiff

    1 month ago

Jobs
>
Pontyclun