Complaints Assurance Lead - Blackburn, United Kingdom - Star Academies

Star Academies

Verified Company

Blackburn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to join a team that provides outstanding leadership, strategic direction and support to some of the best schools in the country? Do you want to play your part in delivering outstanding learning and teaching to young people in disadvantaged communities? If so, joining the Star team might just be the best career move you ever make.

About Star Central

Star Central, which is based at our head office in Blackburn, Lancashire, provides leadership, strategic direction and support to Star Academies, Star Institute and our schools.

The Star Central team includes experts from a range of professional backgrounds, who work together to provide an outstanding support service to the Star community.

We support our schools to provide educational and operational excellence and to cultivate a strong Star community, with the aim of nurturing today's young people and inspiring tomorrow's leaders.

Who we're looking for

Our Complaints Assurance Lead will have a key role in ensuring complaints that are received by our Multi-Academy Trust are managed in a professional and statutorily compliant manner, with an aim of successful resolution for all parties.

The successful applicant will work within our Governance and Assurance support department to risk assess complaints, providing advice, support and assistance to schools in relation to the management of Complaints, Whistleblowing complaints and potential action under the Parents Code of Conduct.

The successful applicant will need to manage and review the associated policies and procedures, ensure our schools are implementing these in line with expectations and respond to their requests for guidance.

In addition to this the Complaints Assurance Lead will provide direct support and responses on complaints that progress to a trust led stage of our policy and those that are received from external regulators.

The role will therefore require the successful applicant to maintain accurate records, meet strict deadlines and provide responses that are of a high professional quality and address all aspects of the concerns raised.

This is an important role, offering an opportunity to contribute to the regulatory management and compliance of our Trust.

You will have:

5 GCSEs (incl. Maths and English Grade C / 5 or above) and A Level/NVQ Level 3 (or equivalent).
Experience and the ability to take a riskbased approach to complaints and regulatory management.
Excellent written skills and experience in writing professional correspondence and producing clear and concise reports.
Strong verbal communication skills with the ability to effectively listen whilst displaying empathy, tact and discretion in discussing sensitive issues and challenging situations.
The ability to build trust and relationships across the organisation.

About Star Academies

Star Academies is a high-performing multi-academy trust that runs more than 30 primary and secondary schools in Lancashire, Greater Manchester, West Yorkshire, the West Midlands and London. We are a values-based organisation that works to improve the life chances of young people in areas of social and economic deprivation to help them succeed at the highest levels of education, employment and the professions. Every single day you'll be rewarded with the opportunity to shape a young person's future - our
STAR values embody what we believe is needed to succeed.

Professional development is key to our ongoing success, so we continually invest in our employees through our learning and development centre,
Star Institute.

With a wealth of training, mentoring and progression opportunities across a growing group of academies, joining our team of leading education experts could propel your career to the next level.

We can also offer you a range of
rewards and benefits, including competitive salaries and pension schemes, generous holiday entitlements and healthcare cash plans.

Find out more

Key Dates

Closing Date:
Sunday, 10 September 2023 at midnight.

Interview Date:
Monday, 18 September 2023.

Proposed Start Date:
To be confirmed.

Application Process

Our Commitment

We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination._