Student Experience Support Officer - Dundee, United Kingdom - Oxford International Education Group

Oxford International Education Group

Verified Company

Dundee, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

International College Dundee - Student Experience Support Officer

Working

Schedule:
40 hours per week. Part-time options to be considered.

Salary:
£20, ,000 (pro-rata if part-time)

Start Date:
ASAP

Job Purpose

The Student Experience Support Officer will support the Central and College teams in a variety of student-focused functions at the College.

The role holder will play an important support role in ensuring the enhancement of student experience from pre-arrival and throughout the student journey in College.

Main duties and responsibilities

External/Reception

Deal with College enquiries in person or over the telephone and give a warm welcome to students and visitors
Support the OIEG Head Office & College teams in managing the prearrival inbox and ensuring accurate and uptodate prearrival information is always available to all stakeholders
Work closely with College team, Head office team and prearrival advisors to ensure all prearrival prerequisites are fulfilled so students join their course on time
Assist with the administration of Accommodation and Airport Pick-Up bookings for students, involving elements of customer service, database & spreadsheet management
Facilitate the accommodation booking process at Conditional Offer and Unconditional Offer stage
Communicate with incoming students in regard to prearrival questions including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc
Connect the prearrival advisors as well as students with appropriate resources required for a seamless prearrival support
Assist the College team to report students at risk of falling below the required attendance level in accordance with established rules
Assist the College team to report students at risk due to academic performance in accordance with established rules
To assist with the preparation of reports/records of meetings and to attend where appropriate
Follow up with students where information is required from them
Collect, collate and disseminate student satisfaction at arrival

Administrative Support

Updating of staff and student notice boards (physical and online)
Working with the IT systems of both Oxford International and the University of Dundee
Prepare rooms and materials for teaching and examinations when necessary
Support on collection and collation of student satisfaction surveys for internal reviews, validation and accreditation processes (prearrival and exit surveys).
Support teaching staff administration

Students

Providing basic student welfare services within the College and ensuring students are informed and have access to the specialised Student Services provided by the University of Dundee and OIEG

General

A willingness to be flexible towards duties & adaptable to change
Developing a key understanding of the College & University policies & procedures
Occasional out of hours work during peak periods such as Registration and Welcome Weekend
Proactively undertake professional development necessary for the effective performance of the role

Person specification

Statutory requirements

Eligibility to live and work in the UK
Undergo an Enhanced DBS Disclosure

Qualifications

Administrative qualification

Desirable

Certified IT skills
First Aid trained

Experience and knowledge

Office/administrative experience

Desirable

PA/Reception experience
Worked in a further or higher education institution
Experience of working with international students/nonEnglish

Skills and abilities

Excellent written and verbal communication skills in English
Exceptional organisational skills
Excellent IT skills (Excel and Microsoft Office programmes)
Ability to work without close supervision and to set own priorities

Personal qualities

A sympathetic approach to international students
A positive, 'cando' approach to work
Adopts a collaborative approach to working
Flexible and adaptable
Responds positively to new challenges, seeking solutions

How to apply

In the first instance please send a CV and covering letter.

Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service._
Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status._

Salary:
£20,000.00-£22,000.00 per year

Schedule: