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  • Service Desk Apprentice - liverpool, england, United Kingdom - Just IT

    Just IT
    Just IT liverpool, england, United Kingdom

    3 weeks ago

    Description

    About Us

    Just IT is a leading accountancy and business advisory firm that provides crucial advice and solutions to entrepreneurial organizations navigating today's dynamic business landscape.

    We work closely with Britain's economic engine—ambitious, high-growth businesses—to directly advise owners and management teams, helping them fuel the economy.

    Job Description

    The IT Service Desk Analyst will play a pivotal role in maintaining and advancing our firm's IT infrastructure.

    Reporting to the IT Hub Lead, the successful candidate will assist in delivering IT support across the organization, ensuring our services and applications are fit for the modern market.

    Duties

    • Act as the first point of contact for IT support incidents and service requests
    • Record, resolve and escalate support issues to appropriate teams
    • Ensure IT support functions operate within defined KPIs and SLAs
    • Collaborate with various departments to implement new ideas and maintain existing technology
    • Communicate regularly with senior managers, directors, and partners to enhance client service delivery
    • Identify opportunities to enhance service delivery and provide additional services to clients

    Requirements

    To be an ICT Service Desk Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A*–C, 4-9) including Maths and English.

    This 18-month apprenticeship offers full training and support from our Just IT Apprenticeship team to increase your skills.

    You will gain internationally recognised Level 3 IT qualifications.

    Skills and Personal Qualities Required

    • Customer care skills
    • Analytical skills
    • Logical thinking
    • Creative mindset
    • Initiative

    What's Next?

    Over 90% of our apprentices move on to permanent full-time employment in the tech industry.

    There are also opportunities to extend your training with a higher-level apprenticeship program.

    Just IT has already helped over many individuals kick-start their tech and digital careers with an apprenticeship.


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