Customer Service Executive - Chelmsford - Adore Recruitment

    Adore Recruitment
    Adore Recruitment Chelmsford

    1 week ago

    Description

    Customer Service Executive

    Chelmsford Essex

    Salary: Up to £27,000 + Bonus Scheme

    Hours: Full Time (Two‑week rota) – no weekends

    Requirement: Must drive – full UK driving licence essential

    The Opportunity


    A young, fast‑growing retailer of home and industrial storage solutions near Chelmsford is seeking an experienced Customer Service Executive to join their friendly, supportive team. This role is ideal for someone with excellent communication skills, strong attention to detail, and a calm, positive approach to customer interactions.

    Key Requirements

    • Excellent verbal and written communication
    • Previous customer service experience and complaint handling
    • Strong attention to detail and organisational skills
    • Confident, patient, and professional
    • Computer literate
    • Able to work independently and within a team

    Role Responsibilities

    • Deliver high‑quality customer service via phone, email, and live chat
    • Advise customers on storage solutions for home and business
    • Process telephone orders accurately
    • Resolve delivery issues and handle complaints tactfully
    • Manage general administrative tasks
    • Build and maintain strong product knowledge

    Working Hours


    Two‑week rotating schedule:

    • Monday: 7:30am–5pm or 8am–5:30pm
    • Tuesday–Thursday: 8am–5pm or 8:30am–5:30pm
    • Friday: 8am–4:30pm No weekends

    Benefits

    • Bonus scheme
    • Casual dress
    • Employee discount
    • Free on‑site parking

    Please send your cv to nicki.-

    Or contact Nicki on –

    Please do not apply through messenger, see above for contact information


    #J-18808-Ljbffr

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