Relief Customer Service Representative - Crumlin, United Kingdom - Allen People Solutions
Description
Relief Customer Service Representative
Belfast International Airport Taxi Company are looking for a Relief Customer Service Representative to join their team at the International Airport, to support them in providing excellent customer services to their clients.
Responsibilities:
- Handle all enquiries professionally and ensuring excellent customer service at all times.
- Make Taxi bookings for customers with the drivers on the rank in line with the rank's procedures.
- Ensure that Customers are kept up to date with waiting times and if any delays arise.
- Manage the queues in line with the protocols of the rank.
- Keep in touch with the drivers and management on a regular basis to ensure that accurate waiting times can be provided to customers and to minimise loss of work from the rank.
- Provide administration support by maintaining records and ensuring that incidents are logged and recorded appropriately.
- Ensure that all documentation is securely stored when not in used and locked away at the end of your shift in line with GDPR legislation.
Requirements:
- Have experience in a customer service role.
- A high level of written and spoken English.
- Strong organisational skills
- Excellent IT skills (Microsoft Office)
Shift patterns:
Monday - Thursday, 7am - 11am;
Friday -Sunday 2pm - 6pm or
6pm to last domestic flight
Salary/Package:
£11- £12 an hour
Applicant Guidance
Closing date:12 noon on Friday 23rd February 2024.
ONLY INFORMATION PROVIDED ON THIS APPLICATION FORM WILL BE CONSIDERED BY THE PANEL.
Job Type:
Zero hours contract
Salary:
£11.00-£12.00 per hour
Schedule:
- Every weekend
- Holidays
- Night shift
Work Location:
In person
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