Security Control Room - West Suffolk, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

West Suffolk, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Reference:
/PA/06-04/850/5

Job Title:
Security Control Room / CCTV Operator

Site Address:
Vicon House, 2 Western Way, Bury St Edmunds

Postcode:
IP33 3SP -
_Applicants must have the right to work in the UK_

Pay Rate:
£ £16.14

Contract:
Permanent**
Hours per week: Variable Shift Rota - 06:00 - 18:00, 18:00 - 06: hours per week

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our security division works with our clients to create bespoke, cohesive security solutions.

By utilising trained security professionals and the latest technology, we provide manned guarding, security systems, concierge, mobile welfare, and hire-watch to ensure our client's employees, visitors and assets are kept secure.

Role Overview

We are currently recruiting for a Security Control Room / CCTV Operator to join our passionate and driven Security team based at our client's modern office in Bury St Edmunds.

Benefits

Access to Wagestream a financial wellbeing tool
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to "Opportunity" our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Atalian Servest Superstar Awards

Key Responsibilities:

Monitoring and responding to calls and requests from all Client locations and staff
Manning The Control Room Phone Line
Answering Calls from our officers out in the field, clients, operation managers and any other third party that is in need of assistance
Monitoring all site CCTV system cameras and alarms and responding as required in line with procedures

Staff Welfare

Conduct regular checks on lone workers in the field

Data Management

Collating and processing staffing data, as required

Sourcing Cover

Obtaining Staffing resources as the result of an officer not turning up to shift
Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure
Understand the escalation procedures relating to issues or incidents and know when to escalate or deal locally
Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required
Demonstrate an excellent understanding of all systems in use in the Control Room
Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner
Receive outofhours calls from the client Helpdesk and escalate as required in line with procedures
Assisting with contract scheduling and ensuring manning levels

Incident Reporting

Liaising with clients regarding onsite incidents, following escalation processes and procures, as necessary
Support security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues
Compile daily, weekly, and monthly reports as required
Produce highquality Reports relating to all Incidents in a timely manner

About You:

Experience in CCTV monitoring or Control Room operations (experience from an Emergency Response Control Room is desirable)
Agile and effective in responding quickly to situations
Computer literate with a variety of software, including Microsoft Office and bespoke software packages
Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
Attention to detail, the ability to work strategically and think one step ahead will be essential
Fully conversant with Microsoft Office, with particular emphasis on Word & Excel
Ability to accurately follow detailed processes
Strong communication and customer service skills
Ability to build and maintain relationships with a strong teamwork ethic
A positive attitude and ability to deal with pressure professionally
A highly motivated individual

How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

Diversity & Inclusion
We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the