Customer Service Administrator - Tidworth, United Kingdom - Veolia UK

Veolia UK
Veolia UK
Verified Company
Tidworth, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Ready to find the right role for you?


Customer Service Administrator

Salary:
circa £25,000 commensurate with skills and experience, plus Veolia benefits

Hours: 40 hours per week Monday - Friday minutes unpaid break)

Location:
Home or Hybrid working with occasional travel to Tidworth, SP9 7AW


When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

It's why we're looking for someone who sees the world in a similar way to take up an exciting administratorrole in our Tidworth team.


Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part.

And if you're keen to see how far you can gothis role will suit you perfectly.

It doesn't matter if you're looking to overhaul the industry, or just do a good day's work.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusiveculture.


What will you be doing?

  • Regular liaison with customers and water operations technicians
  • Manage all customer contact through Customer Relationship Management systems
  • Maintain Dynamics Navision system as the master data store for property, customer and meter information
  • Payment allocation and bank reconciliation
  • Coordinate and schedule operational checks and/or repair work through Salesforce works management system
  • Process routine invoice runs and adhoc credits and rebills
  • Developer Services tasks including compilation and submission of CON29DW Drainage & Water Searches
  • Take customer payments and set up direct debits
  • Process customer refunds through Workday system
  • Compliance with all Health and Safety policies and procedures
  • Compliance with all Veolia policies, procedures and service level

What are we looking for?

  • Experience working in a Customer Service environment using CRM / billing systems
  • Strong communication skills and attention to detail
  • Good Planning and organisational skills
  • Experience producing water utility invoices would be advantageous

Our promise to you
Here at Veolia, we know that a genuinely good role goes both ways.


So alongside your salary you'll get 25 days of holidayalongside an extensive benefits package, which includes our market-leading pension alongside a range of employee discounts.

Also to help you further, we provide mental health and financial support,so you can lean on us whenever you need to.

Here at Veolia, we're proud to be known as an equal opportunities employer.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues.

So no matter their age, gender,gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

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