Home Claims Complaints Handler - Cheshire, United Kingdom - Independent Appointments

Independent Appointments

Verified Company

Cheshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A small but expanding Home Insurance Provider who specialise in on-line home insurance within the UK market who are experts in insuring people in the non-standard property market, have a need for an experienced Home Claims Handler to join their newly created team.

As an experienced Home Claims Handler, you will work will work with the Customer Relations Team and a dedicated team of Senior Claims Handlers where you will play a vital part ensuring that all claims related complaints are handled through to conclusion.

You will be working in a fast-paced environment where change happens regularly.

The Company consists of Insurance Industry specialists alongside a wide mix of technologists, data scientists and customer and marketing experts from a range of backgrounds and industries with an ambition and shared innovation to make a difference helping people protect their homes.

The role will be offering flexibility balancing the business needs to your own creating a work-life balance. It is a full-time role 37.5 hours per week.

Key responsibilities:

Review and manage claims related complaints through to conclusion
Carry out investigations of all complaints in accordance with TCF and FCA regulation
Be fully involved liaising with customers, TPA's and other business stakeholders
Handler various complaints including those where customers have escalated their concerns to the FOS
Work closely with stakeholders across the business to address weaknesses and recommend improvements using root cause analysis

Applicant Requirements:

About you:

Home Insurance Claims handling experience up to and in excess of £50k
Experienced in writing/reviewing scopes/schedules of works
Exceptional negotiation, questioning and decision making skills
A good understanding of the FCA's regulatory framework
Basic knowledge and an understanding of managing complaints escalated to the FOS
Experience of handling Home Insurance Complaints carrying out end to end investigations and the delivery of fair outcomes
Excellent communication skills both written and verbal
Be able to work from on office base once a week
Industry qualifications preferred but not essential

Home Claims Complaints Handler (Home Insurance) - Hybrid working with the requirement to work from the office once a week however this may change to less frequent - up to £40k per annum, discounted Insurance products for family and friends, in-house wellbeing workshops, home-working starter kit, 25 days holiday plus bank holidays with the option to buy additional days or sell, PMI, Life Assurance and pension.