Outpatient Appointment Officer - Ascot, United Kingdom - NISI Staffing

NISI Staffing

Verified Company

Ascot, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for
Outpatient Appointment Officer who will work for our NHS client in
Ascot.

Start ASAP until 30th of June 2023 with £12/h, Monday - Friday 8am-4pm.

PURPOSE OF JOB:
The post holder will be responsible for booking outpatient appointments over the Trust sites.

They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.

The post holder will assist with meeting Trust targets.

The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

KEY TASKS & RESPONSIBILITIES:

To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
To ensure all patients and visitors are treated with dignity, respect and empathy at all times
To deal with patients in a polite and respectful manner complying with their requests where possible
To support the Trust in delivering NHS targets
To respond in a timely fashion to all administrative duties within the team
To support the implementation of all new IT and patient administration systems
Assist and be proactive in all modernisation projects that concern the team and improve patient pathways
To be multiskilled in your working role and able to assist in all areas of the department as and when required
To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance
To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment.
To liaise with the team leader to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise

Qualification:
~ GCSE English and Maths pass or equivalent
~ ECDL or equivalent
~ NVQ Level 3 Administration or equivalent practical knowledge

Experience:

~ Experience of working in a hospital or busy office environment
~ Significant experience in difficult patient situations
~ Minimum of 1 year customer care experience

Skills and Knowledge:
~ Good communication skills both verbal and in writing
~ Demonstrate attention to detail and accuracy when completing tasks
~ Flexible and balanced approach to work
~ Ability to work under pressure
~ Ability to work using own initiative
~ Excellent customer service skills and evidence of dealing with telephones and meeting target
~ Exceptional interpersonal skills
~ Empathetic problem solving skills
~ Time management skills
~ Multi-tasking skills
~ Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries

Job Types:
Full-time, Temporary contract

Contract length: 6 months

Salary:
£12.00 per hour

Schedule: