Digital Marketing Account Manager - Hartlepool TS EQ - Property Webmasters Ltd

Description

We're a global marketing agency specialising in the property industry, helping estate agents, property developers, and portals grow through world-class websites, marketing, and technology. With clients in over 50 countries, we combine our digital expertise with industry knowledge to deliver measurable results.

As we continue to grow, we're looking for a Marketing Account Manager to join our team. Someone who's passionate about client success, digital marketing, and driving growth through strong relationships.

The Role

As a Marketing Account Manager, you'll be the main point of contact for a portfolio of marketing clients. You'll oversee the full journey, from onboarding new clients to managing ongoing campaigns, ensuring each one gets the best possible results from their services with us.

You'll act as both a trusted advisor and a commercial driver: understanding client goals, ensuring delivery teams perform to a high standard, and identifying opportunities to upsell and add value. You'll also reach out to existing and prospective clients to introduce new services and campaigns that support their growth.

Key Responsibilities

• Manage and nurture relationships with assigned marketing clients, ensuring clear communication and measurable success.
• Oversee the onboarding process for new clients, ensuring a smooth transition from sale to delivery.
• Conduct regular performance reviews, sharing insights and recommendations to improve campaign results.
• Identify opportunities to upsell or expand client services, working towards a set monthly target.
• Carry out outreach to existing and potential clients to promote new marketing solutions and initiatives.
• Collaborate with internal teams (marketing, design, and development) to ensure all client goals and timelines are met.
• Prepare performance reports and deliver strategy sessions with clients.
• Continuously look for ways to improve client satisfaction, retention, and overall marketing effectiveness.

Requirements

• 2+ years' experience in account management, client services, or digital marketing (agency experience preferred).
• Good understanding of digital marketing channels including SEO, PPC, social media, and email.
• Excellent communication, organisation, and relationship-building skills.
• Confident presenting results and strategic recommendations to clients.
• Proven ability to identify and close upsell opportunities.
• Strong attention to detail with a proactive, commercially minded approach.
• Interest in the property industry is a bonus.

What We Offer

• Competitive salary plus commission on upsells.
• Opportunity to work with international clients across the property industry.
• Supportive, ambitious, and collaborative team culture.
• Regular team incentives and social events.

Job Type: Full-time

Pay: £24,420.00-£40,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• On-site parking

Work Location: In person