Customer Service Advisor - Port Talbot, United Kingdom - Kier Group

Kier Group

Verified Company

Port Talbot, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're looking for a Customer Service Advisor to join our Administration team based at Neath Port Talbot hospital.

Location:
On-site at Neath Port Talbot Hospital

Contract:
Full Time, permanent

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the PFI team, supporting them in the performance of the helpdesk.

Your day to day will include:

To utilise and operate the computerised Helpdesk facility for all Hotel Services and Estates Management Services as a single point of contact
To receive and log calls to the Helpdesk facility, identifying user requests and forwarding and prioritising for action
Advising end user of action taken and advise relevant Estates/Hotel Service Teams
Compiling statistical Helpdesk Reports both routinely (daily and at month end) and as and when required, for use by the Contract Manager, SPC Manager, Estates Site Manager and Health Board Representatives

What are we looking for?
This role of Customer Service Advisor is great for you if:

Excellent communication skills at all levels within the business
High level of administration and organisational skills
Excellent telephone manner with strong communication and interpersonal skills
Demonstrable accurate data entry skills with excellent attention to detail

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs.

You can see more information of benefits here.

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more.

Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies.

You can see our D&I action plan here.