Helpdesk Manager - Whitefield, United Kingdom - Detail2Recruitment

Detail2Recruitment

Verified Company

Whitefield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Helpdesk Manager - Facilities Management - North Manchester - Up to £40,000

About the Company

We are working with a growing organisation who are looking for a Helpdesk Manager for their office in North Manchester to run their expanding helpdesk team.

To manage a team of Helpdesk Co-ordinators, undertake training and produce reports for the organisation's board and clients.

Helpdesk Manager - The Rewards

Salary up to £40,000 + package
Benefits

Helpdesk Manager - Requirements

Worked within an FM or Building services or similar other maintenance environment previously
Worked on a helpdesk already and understands scheduling/planning
Excellent organisation skills, attention to detail and ability to multi task
Able to motivate and lead a team
Strong I.T skills and highlevel admin background
Good communication skills and telephone manner

Helpdesk Manager - Responsibilities

To monitor the helpdesk and proactively manage KPI's on the CAFM system
To manage computerised PPM and work records
To ensure PPM work orders are produced in a timely manner and all jobs closed to SLA's
To respond to client problems and resolve all issues
To manage and produce reports, survey data and general management reports
Train up new staff, PDP's and day to day team management.
To monitor outstanding work orders and produce backlog reports
To assist in invoice or KPI disputes
Motivate and manage other staff and manage their training requirements

This role would suit a Helpdesk Manager, Senior Help desk Coordinator, Contact Centre Manager, Service Manager, Engineering Planner, Service Scheduler, or Facilities Manager.

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