Service Desk Apprentice - Norwich, United Kingdom - Norfolk and Suffolk NHS Foundation Trust

Norfolk and Suffolk NHS Foundation Trust

Verified Company

Norwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Service Desk is the single point of contact for all ICT related incidents and service requests.

The goal of the Service Desk is to facilitate the restoration of normal operational service with mínimal business impact on the Trust within agreed service levels and clinical / business priorities.

The Service Desk also provides a mechanism for users to request and receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and / or new software requests.

Other teams in the ICT Department, such as Field Support, Systems Support, Information Governance and Infrastructure, support the Service Desk.

As an Apprentice you will be required to assist with the provision of a comprehensive and effective service to support the smooth and efficient running of the Service Desk.

You will also be required to communicate effectively and courteously with a range of internal/external personnel and work as part of a team within the service support function delivering a high-quality service on behalf of the Trust.

DUTIES AND RESPONSIBILITIES

To complete the apprenticeship program within time frame and with a passing grade.
To provide 1stLine ICT Support to our Customers
To be courteous, helpful, flexible and responsive to customers always.
Ensure customer response times are maintained as far as is practicable.
To accurately record information given by the end user to enable the relevant technical staff to respond to the problem.
To correctly assign calls to the appropriate support team.
To follow defined procedures to ensure that a standard approach is maintained.
To undertake a variety of first contact fixes, such as password resets for customers.
Provide users with scripted messages as identified within the call logging software.
Performing daily checks, and updating ICT systems status.
Assist in maintaining the Asset Database.
Undertake any other Call Handling related duties as directed by the Service Desk Supervisor.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other.

In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey.

We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park.

We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY

Some of the benefits you can expect:

NHS pension

- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service