Customer Account Manager - Newbridge, United Kingdom - Hawk 3 Talent Solutions

Hawk 3 Talent Solutions
Hawk 3 Talent Solutions
Verified Company
Newbridge, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

CUSTOMER ACCOUNT MANAGER
**NEWBRIDGE
- **
PERMANENT




FULL TIME:
MON TO THURS 8AM TO 5PM FRI 8AM TO 1PM

SALARY UP TO £45K NEG DEP ON EXPERIENCE


Due to business growth, Hawk 3 Talent Solutions are looking to recruit a Customer Account Manager for our client, a specialist manufacturer based on the outskirts of Newport, South Wales.


Main Purpose of Role
To gather client requirements, developing an implementation schedule and quarterly financial forecasts, and executing the roll-out.

As well as monitor all aspects of program performance - technical work, program management, material sourcing, financial goals,issue management and escalation, risk management, compliance, security, and client satisfaction.


Outcomes of Role

  • 100% accurate Customer Sales Forecast that reflects, Sales, Costs and Margin
  • A clear & defined understanding of each Customer, their needs, their products which is accurately communicated and aligned with Company operational strategy.
  • Increase contribution/profit margin for each Customer.
  • 100% OTIF
  • Supply Chain improvement identified with mínimal inventory
  • Sales Growth
  • Company is viewed by the Customer as a strategic component of its own growth activity

Responsibilities

  • Work with multi discipline teams to ensure that projects are delivered to time cost and quality.
  • Contribute to the strategic agenda of the business unit taking a commercial approach to activities.
  • Ensure deliverables are provided onschedule and with appropriate accuracy and completeness.
  • Ensure in progress management reviews are scheduled and tracked appropriately.
  • Measure, monitor, and report progress to Company's leadership team.
  • Contribute to the growth and financial success of the Company through capture of new opportunities and expansion of existing programs.
  • Identify areas of potential growth in existing Company programs, and work through clients to seek additional business.
  • Regularly interact with outside customers, functional peer groups and senior management, conducting presentations of technical information concerning specific projects/schedules etc., to gain cooperation of others.
  • Prepare moderately complex proposals, handle contract negotiations and administration of contracting activities and interact with customers in accordance with company's policies and procedures, applicable laws, customers' requirements, and sound businessjudgment.
  • Establish and maintain cost/schedule baselines, develops Work Breakdown Structures (WBSs) and related dictionaries, perform Estimates at Completion (EACs), and possess a complete understanding of related financial policies.
  • Perform risk management, including the development of Risk Identification and Mitigation plans.
  • Prepare written and verbal reports to management regarding project status, cost and schedule variances.
  • Comprehend and communicate complex or technical information at a level to solicit or explain it. Able to communicate this information through written correspondence and reports.
  • Ensure that all company operating values and compliance procedures are adhered to at all times, including quality management, health and safety, legal stipulation, environmental policies and general duty of care.
  • Produce and action the Account Plan for allocated customers
  • Identifying strategies & targets for growth
  • Understand the past, present and future needs
  • Developing contact map & relationships
  • Identifying and neutralising all competitive threats
  • Monitor and communicate Customer Satisfaction levels
  • Develop & finalise long term supply agreement with customer and communicate key terms internally
**Person Specification
Project Management skills.

  • Ability to delivering projects and programmes to time, cost and quality.
  • Ability to maximising customer potential to support greater throughput of revenue.
  • Be highly computer literate with an excellent working knowledge of all Microsoft Office Suites
  • Be confident with excellentinterpersonal/presentation skills and have the ability to communicate at all levels within an organisation
  • Have a flexible approach and be able to work to a high level of accuracy with the ability to meet deadlines
  • Be able to demonstrate experience in a customer facing, account/project management role preferably within a manufacturing environment
- ideally from a defence / aerospace & security environment

**Remuneration Package
Salary - up to £45k - negotiable depending on skills and experience.

Company Pension (company matching employees' contribution up to 5%)

Private Medical Cover for employee and family

Death in Service (6 times annual salary)

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
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