Customer Service Advisor - Stonehouse, United Kingdom - Customade

Customade
Customade
Verified Company
Stonehouse, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job Advert


Customade
Group is a manufacturer and supplier of uPVC and aluminium windows and doors to trade customers. We are pleased to announce that we now have an opportunity for a Customer Service Advisor to join our team in Stonehouse.


You will:


  • Ensure all complaints / queries assigned to them have a first response within 24hrs
  • Thoroughly investigates all complaints to understand root cause and therefore best course of correction action
  • Ensure all complaints / queries are logged in the Case Management system when first assigned and then updated until closed, proiding accurate information to other departments regarding CoPQ
  • Use the Case Management system, to monitor and manage own workload and to ensure complaints are resolved in the most efficient and cost effective way, whilst maintaining a positive service exeperience for the customer
  • Proactively keeps customer updated on progress of their complaint
  • Liaise with all internal departments, Production, Despatch, Purchasing, Sales, SOP etc, to ensure Customer expectations are met and delivered
  • Answer all incoming calls within 3 rings
  • Knows when to escalate a complaint if support required to resolve / customer unhappy with outcome
  • Maintain a safe, secure, and compliant environment by operating within Company systems, policies, procedures
  • Demonstrate our company vision and values

Essential Experience

  • Previous customer service background either face to face or telephone based
  • Needs to be selfmotivated, courteous and have excellent verbal and written communication skills
  • Excellent questioning and listening skills to enable customers to talk through their needs
  • Able to understand technical requirements and communicate technical information effectively
  • Team Player
  • Computer Literate
  • Good Telephone manner

What we offer:


Salary:
£11.58ph (£24,086pa)


Contract:
Permanent


Hours:
Monday to Friday

Week - Monday to Thursday 8am-5pm, Friday 8am-2pm

Week - Monday to Friday 8am-4.30pm


Location:
Stonehouse


Benefits offered:


  • Annual holiday plus Bank Holidays
  • Holiday Purchase Scheme
  • Pension & Life Assurance Scheme
  • Enhanced Maternity & Paternity Pay
  • Training and Succession Planning
  • Social events throughout the year
  • Employee discounts on our products
  • One day's paid volunteering leave to support your chosen charity
**_
Manufacture a better future, visit **A kind note to recruitment agencies - please do not send us CV's to HR, Recruitment or managers
More jobs from Customade
See all jobs of Customade