Operations Coordinator - Bournemouth, United Kingdom - Glow Green Ltd

Glow Green Ltd

Verified Company

Bournemouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operations Coordinator

£24K - £25K p/a
If you're looking for a company that champions digital innovation and offers long-term career paths, then look no further than Glow Green

As a leading provider of green energy solutions such as solar panels, battery storage, boilers, air conditioning and electric vehicle charging systems, we pride ourselves on staying at the forefront of the latest technological advances.

We are currently seeking an experienced Operations Coordinator to join our team and contribute to our continued growth and success.

This is a great opportunity to learn something new and be a part of a very rapidly growing green industry.

Operations Coordinator Responsibilities

Support existing customers requiring repair work, and organise relevant Engineers and subcontractors;
Problemsolve and provide best solutions for individual customer issues;
Manage customers and their expectation, proactively providing clear effective communication regarding installation and repair progress;
Support Technical Service Managers with customer technical installation queries;
Proactively work with other business areas to ensure customer queries and appointments are managed effectively;
Exhibit firstclass customer service and drive organisational excellence;
Work within SLA's, and to company procedures.

Operations Coordinator requirements

At least 2 years experience within operations, installations, technical support or similar customer service role;
Exceptional customer service skills, phone etiquette and work ethic;
Accomplished multitasking, problemsolving and organisation skills;
Strong technical aptitude and ability to grasp complex technical concepts quickly.

Benefits of working at Glow Green

Competitive annual salary of £24K, increasing to £25k upon successfully passing probation;
Annual pay reviews and ongoing opportunities for growth and development;
No evenings or weekends;
A generous 33 days holiday, including Bank Holiday, as we value worklife balance;
A comprehensive Company Pension Scheme, securing your future;
Robust company sick pay benefit;
Employee of the month recognises and rewards best performers;
A fantastic unlimited Refer a Friend Scheme, with earnings up to £1k per successful referral;
An array of staff perks, including eye care vouchers, daily fresh fruit, confectionery and drinks.