Clinic Administrator - London, United Kingdom - Medisonal Ltd

Description

We are seeking a highly organised and detail-oriented individual to join our team as a clinic administrator to oversee the daily activities of our virtual clinic and to ensure each patient's journey runs smoothly.

In this role you will be responsible for the efficient operation of the virtual clinic, with your primary focus being on administrative tasks, ensuring patient satisfaction and supporting our healthcare professionals.

• Working in close liaison with medical staff, and internal nonclinical staff to facilitate communications between all parties.
• Manage payments by following up with patients to ensure timely payment for consultations, prescriptions and other services. Maintain accurate records of paid/outstanding invoices and communicate any outstanding balances to the patients prior to any next steps.
• Provide exceptional support to patients, responding promptly and courteously to enquires, and also helping patients navigate throughout the process, helping troubleshoot an problems they may encounter.
• Continuously monitor and evaluate user experience within the virtual clinic to identify areas of improvement, and then take proactive measures to enhance user satisfaction and suggest any improvements to the overall process/platform.
• Maintain up to date records of accurate records of all administrative activities, as well as documenting meetings
• Assist in training doctors on how to effectively use the virtual clinic platform and help coordinate and organise their schedules.

• Excellent verbal and written skills
• Strong organisational and multitasking skills
• Excellent attention to detail
• Proven experience in a administrative or customer service role is preferred
• Desirable experience in a clinical setting or interest in health administration
• Desirable knowledge of Subject Access Requests

• Monday to Friday