Freight Supervisor - Portsmouth, United Kingdom - TeamJobs

TeamJobs

Verified Company

Portsmouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TeamJobs is looking for a Freight Supervisor to join our busy client in the Southsea area
As a Freight Forwarding Supervisor, you will be responsible for leading the forwarding team to drive revenue.

This will include responsibility for a team of operations clerks, which you will supervise, ensuring that all people management tasks are completed in a timely manner.

You will ensure the team complies with legislation & company standards.

In your role, you will be responsible for motivating your team & monitoring their performance, all whilst always providing a high level of customer service.

Main Responsibilities

Lead the forwarding team to drive revenue and profit growth across air, ocean, and road products (domestic, Channel islands & International) including quotations
Work with the Brokerage team to manage & grow the customs products with existing and new customer base
Identify opportunities to grow cargo insurance sales
Ensure that the forwarding team performs at the highest level to deliver excellent service to customers internal and external ensuring that service level agreements are met
Drive the forwarding team to deliver excellent customer service
Take ownership of individual shipments from collection through to delivery (& billing), providing hands on support for daily operational activities
Working with Industrial Engineering, identify opportunities to improve operational systems, processes and policies and effectively implement improvements
Manage and increase the effectiveness and efficiency of internal and external service providers
Drive initiatives in the forwarding team that contribute to longterm operational excellence.
Develop systemic KPIs to drive improvements across the forwarding business
Coach, train and mentor the forwarding team
Relentless focus on reprocurement and cost improvement (outbound freight working with third party services such as airlines, ocean carriers, consolidators, other transport providers and packing services).
Assist in identifying forwarding agent partnerships across the world to support growth in forwarding products
Develop and support key product initiatives
Assist in the preparation of the forwarding budget in coordination with the General Manager.
Support in providing an excellent and safe working environment.

In addition, the post holder will be expected to:

Undertake reasonable requests from managers in line with the range and scope of the post.
Lead & support the operational team in the development of other colleagues
Identify & highlight to management & the Industrial Engineering team any potential improvement opportunities
Support other sites when required.

About you

Highly motivated leader who is adept at working in a competitive, challenging and fastpaced work environment
Excellent organisational skills
Excellent written and verbal skills
Strong computer skills including Microsoft Office suite
Proven experience in meeting deadlines
Selfmotivated, able to work in a team and independently
Superb people skills & ability to teach, coach & motivate
Be observant & a strong listener
Confident in the ability to ask questions to understand expectations
Strong communication skills both verbally & written.
Be able adapt quickly to changing priorities
Resourceful & efficient in completing assigned tasks
Excellent time management skills
Be able to manage conflict & dilute employee issues quickly
Have a methodical & diligent approach

What are we looking for:

2+ years in a management or supervisory role
10 years' experience in a freight forwarding environment (across air, sea, road & customs)
Excellent IT skills (MS Office)
Ability to work under pressure & react quickly to customer requirements
Ability to work in a fast paced, dynamic, metric driven environment
Proven work record of delivering high customer service
Previously worked to tight deadlines