Group Operations Administrator - Manchester, United Kingdom - Tudor Contract Cleaning

Tudor Contract Cleaning
Tudor Contract Cleaning
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job purpose:


As a key member of the Admin Team for the company's daily cleaning division, the job holder will support and develop our operational processes and provide support to our operational Cleaning and service delivery teams.


Through direct day-to-day management of admin processes, you will build relationships with both external and internal stakeholders from suppliers, sub-contractors, operations, finance, business development, HR and SHEQ in order to drive customer service excellence.


Key responsibilities:


  • Support, operate and develop the company's administration for cleaning activities, daily cleaning, specialist cleaning requests and contract management teams.
  • Be a company's champion for service delivery across the daily cleaning operations.
  • Set up all existing contracts and new projects on the company's systems.
  • Liaise with customers for general enquiries, complaints and additional works.
  • Ensure the provision/ordering of suitable equipment and materials for all operations
  • Manage and operate specific customers' portals.
  • Provide general administrative support including the completion of RAMS, KPI reports, hotel bookings, job completions notes and organising permits to work.
  • Manage the company's purchase order process.
  • Manage the company's timesheet process.
  • Manage holidays for all onsite based and site based colleagues.
  • Support the Admin/Scheduling team across the group including the daytoday assistance and cover as required.

Key skills and attributes

  • Proven track record of delivering great customer service and administration skills
  • Experience of CAFAM systems, Scheduling and CRM tools
  • Proactive, with a continuous improvement mindset and attention to detail
  • Process driven, with experience of supporting operational controls and KPIs
  • Excellent time keeping and diary management
  • You will have worked in a similar role ideally in the facilities management sector

Pay and benefits:


  • Basic salary: £24k£26k
  • 20 days holidays + statutory B/H
  • Contributory pension including salary exchange option
  • Employee Assistance Programme
  • Free parking

Job Types:
Full-time, Permanent


Salary:
£24,000.00-£25,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:


  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person


Reference ID:
Administrator

Expected start date: 15/04/2024
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