Value Chain Tech Operations Lead/functional - London, United Kingdom - KPMG

KPMG

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job details:

Location:
Leeds, London, Manchester, Watford

Capability:
Technology & Engineering

Experience Level:
Senior Manager

Type:
Full Time

Service Line:
EWT Service Ops

Contract type:
Permanent

Job description:

KPMG

KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services.

Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable.

Our work is often complex, yet our vision is simple:
to be the clear choice for our clients, for our people and for the communities we work in.

Enterprise-Wide Technology (EWT)

Role Purpose:

Technology Ops. Lead / Functional Consultant will create value by aligning business strategy and process goals with technology capabilities.

The role will act as a Functional SME, advising the business and taking overall accountability technology service delivery within their functional domain.

Key responsibilities:

Provide functional leadership, working closely with the Business Process Owners, Product Owners and Operations Managers to fully understand process requirements and align with product roadmaps
Determine and recommend functional design, focused on business objectives and desired outcomes
Work closely with the Technical Team to convey and explain the business needs and requirements along with relevant technical direction in line with industry and implementation best practices
Contribute to development of product strategy and subsequent roadmap, with special focus on S4 Hana Cloud
Professional Services module
Understand and practice valuebased "fit to standard" delivery approach
Be actively involved in the preparation, conceptualisation, realisation and Go-Live of customer implementation projects
Support the KPMG SAP Practise with implementation projects, presales support (estimating), spot consulting and internal projects and commit to the success of customers, partners, colleagues, and SAP
Act as primary point of contact for process improvement recommendations and changes for respective business areas with a view across the Client Opportunity and Engagement Management value chain
Work with other relevant SaaS product SMEs to deliver technology transformations to support business change
Be a trusted advisor to business on how to improve processes specifically focused around Opportunity and Engagement Management, Resource and Talent Management and Pricing
Liaise with EWT Enterprise Architect on the wider technology landscape to ensure alignment and fit
Coordinate with Value Stream Release Manager on release planning, scheduling and deployments, and support conflict resolutions
Liaise with Data Management CoE to provide input on data impact assessments based on any data model changes and to ensure compliance to data consistency and quality standards
Responsible for managing budgets, people management and performance across the business functionaligned Ops team
Provide oversight and guidance on major incident root cause investigations and be the point of escalation for technical issues
Liaise with extended business and technical teams to share knowledge, best practices and align to the strategy set by the Platform Owner
Support business adoption through product demonstrations and discovery workshops
Encourage and enforce knowledge management and operations artefact currency
Represent the business functionaligned Ops team in appropriate governance forums. Chair relevant governance forums to ensure process metrics and KPIs are understood and adhered to by relevant process practitioners
Work closely with Lead Solution Architect and Resilience Lead to ensure all security and resilience requirements and standards are periodically audited, monitored and adhered to.

Why Technology & Engineering at KPMG?:
Technology is at the heart of what we do and part of the very DNA of our business. That's why we've invested in a single powerful team of connected technologists. 1,500 specialists, creating a step change in the way we work. Broader, deeper expertise, which is delivered to our clients faster than ever. Our connected solutions stretch across a range of specialisms too. From technology transformation, cyber and risk management through to security operations, data and analytics, automation, powered apps and Cloud.

This is an opportunity to join a team that combines the entrepreneurial spirit and imagination of a start-up with the resources only a global network can provide.

We're committed to simplified structures and are investing in workplace tools that enable us to collaborate and innovate whether you're working at home, in our office or at client sites.

Read about Technology & Engineering