Service Designer - London, United Kingdom - Amber Labs

Amber Labs

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Company

We are a specialist Data and Digital Transformation consultancy focused on supporting our clients in successfully delivering on their digital transformation programmes.

Our aim is to ensure we deliver value from our client's data using innovative approaches that improve their data capabilities, analytics and data governance.

Location:
Remote - UK based
You MUST be able to pass Baseline Personnel Security Standard (BPSS). You need to have been a UK resident for a minimum of 5 years, not require sponsorship without a visa - Are you eligible?

The Role

As a Service Designer, you will be astute in your ability to build best in class, user-centric services, utilising your experience to define the service solution and supporting the projects at all stages to create and launch it.

You'll work closely with our Service Owners, utilising cloud-based, data-driven practices to provide services that will deliver against our mission.

Key Responsibilities

Taking responsibility for highlevel service concepts and strategies, detailed delivery through to implementation
Manage the quality of execution from the production team
Conduct qualitative design research using ethnographic and participatory methods
Conduct functional analysis and design, working with developers and analysts to recommend solutions and resolve service issues
Communicate and present research and design insights to stakeholders
Be responsible for the quality of all deliverables across a variety of projects

- work with senior stakeholders to develop design concepts
- potentially have responsibility across complex products and services
- help set direction and embed good practice within teams
- make important decisions based on research and understand how this research impacts others

Skills Required:

ITIL experience
Demonstrate knowledge of Agile methodology
Communicate effectively across organisational, technical and political boundaries, understanding the context
Contribute to the work of the community, building successful teams through understanding team styles and influencing and motivating team members
Visualise and articulate complex problems and concepts
You can take an overall perspective on business issues, events and activities, and discuss their wider implications and longterm impact
Create evidence and contextbased design
Demonstrate responsiveness to changes in technology, adapting your approach accordingly
Interpret user research
Create of prototypes
Understand how the technology is used to deliver a service.

**Interested?