Quality Assurance Business Partner - Newcastle upon Tyne, United Kingdom - Helping Hands Home Care

Helping Hands Home Care

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Newcastle-upon-Tyne

An exciting new opportunity for someone with experience in the world of quality assurance.

Helping Hands are one of the UK's leading providers of home based care and central to our ethos as a business is the high quality service we provide.

The role quality assurance business partner is crucial in ensuring the success of our North region.

Main responsibilities

You will support the quality manager and senior leadership team with the strategic quality assurance agenda for all branches and services which, ensures there is a quality and compliance driven culture across the region aligned to CQC expectations and regulations.
You will provide expert guidance and direction to domiciliary care services across the business in relation to quality, compliance and governance.
Identify any areas of opportunity to improve the quality, governance and compliance for the region through maintaining a robust regional risk register.
Ensure that all regional risk registers are embedded as early warning system To initiate, prioritise and manage a process for reviewing branches that may be underperforming within compliance and identified from the Branch Care Manager Self-Assessment auditing.
Ensure "Best Practice" is shared throughout the region and other regions. To support the quality manager in the continual development of the Helping Hands brand.
To ensure the Compliance and Quality of all services is met in line with CQC/CIW standards and legislative and regulated requirements.
To ensure that all policies, standard operating procedures, and work instructions are communicated and implemented effectively within the region.
Provide resources, tools, and training to ensure services are equipped to exceed legislative requirements.
Implement an audit program that the quality assistants adhere to the audit schedules for hourly and livein services.
To produce compliance reports for the service to identify any areas of improvements.
To drive compliance improvements through weekly reports and Analytics.

Please be aware that as part of this role you may be required to travel, as it involved visiting branches anywhere within our North region.

Benefits: