Ticketing Operations Assistant - Manchester, United Kingdom - Live Nation

Live Nation
Live Nation
Verified Company
Manchester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Summary:

Location:
Manchester, UK


Division:
Ticketmaster Sport


Line Manager:
Ticketing Operations Lead


Contract Terms:
Fixed Term Contract until December Hours per week (to business requirements), Monday to Sunday _(5 of 7 days) _


THE TEAM
Ticketing Operations provide a range of membership and ticketing support for Major sporting clubs, events and tournaments. We're a diverse team with a genuine passion for providing excellent service to our clients and their fans.


THE JOB


Successful applicants will be fully trained on all our clients' systems to equip them to offer all-around support in each of these areas according to constantly changing demand.


WHAT YOU WILL BE DOING

  • Providing Membership support on behalf of sports clients/events via customer service phone lines to assist fans with queries, sales and renewals.
  • Establishing a solid understanding of company systems and processes and procedures to provide the appropriate level of excellent customer service expected by our Ticketmaster Sport clients as necessary.
  • Providing support for Ticketing Operation Team with Ticketmaster Sport's client's Membership support services as necessary and accurately preparing membership items for dispatch and providing full Membership benefits.
  • Admin duties in preparation for events to ensure an efficient process on the day and delegate tasks from Assisting Team Lead.
  • Supporting the Ticketing Operations Assistant Core Team in their responsibilities to assist in meeting targets & Supporting and Assisting the Ticketing Operations Team Lead & Fan Experience Manager in line with key business tasks & objectives, including Tournament & Specific External Contracts.
  • Assist in any other Ticketing Operations departmental duties as deemed necessary by the Management Team.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

  • Customer Service experience.
  • Call Centre experience preferable.
  • Proven history of consistently achieving targets.
  • A basic knowledge of Microsoft Excel.
  • An enthusiasm for the sport is preferable.

YOU (BEHAVIOURAL SKILLS)

  • Professional Telephone Manner.
  • Attention to detail.
  • Punctuality and time efficiency.
  • Taking Ownership.
  • Team worker.

LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love.

As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.


We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.


Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive


EQUAL OPPORTUNITIES
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