Intensive Care Unit Receptionist - Bristol, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust
North Bristol NHS Trust
Verified Company
Bristol, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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ICU Receptionist - Band 2


An exciting opportunity has arisen for a self-motivated, enthusiastic individual to join our Reception team on the Intensive Care Unit.

The post will involve working on a busy reception desk.

Responsibilities will include admitting and discharging patients, as well as helping relatives and supporting clinical staff in the day to day running of the Unit.

A major part of this role will be welcoming visitors to the department.

We are looking for an individual with excellent communication skills, both face to face and on the telephone. Computer skills and knowledge of using excel spreadsheets are also required. The ability to deal with varied administrative duties and changing priorities is essential.


This post is full time, and requires flexibility to ensure the Reception area is covered between the hours of 08:00 to 20:00 (Monday to Friday) and 08:00 and 19:00 (Saturday and Sunday and Bank Holidays) to accommodate the needs of the service, and must also be able to provide cover for colleagues.

Monday - Friday shift times are & Saturday/Sunday shift times are

We recommend and welcome informal visits.

Assisting patient families, friends and staff visiting the unit.

Perform routine clerical duties involved in the admission, transfer and discharge of patients.

Handling both internal and external telephone enquiries.


North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.

We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities.

Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.


We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals.

We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We welcome applicants from all underrepresented groups.

  • Receive visitors to the unit in a polite and friendly manner.
  • Ensure that relevant Unit, Trust and NHS information is readily available for relatives.
  • Perform routine clerical duties involved in the admission, transfer and discharge of patients. To include filing, tracing and maintaining all notes and xrays, investigation reports, blood transfusion cards, or other records appertaining to the patients on the unit.
  • Answer the telephone in a friendly courteous manner with due regard for patient confidentiality. All necessary information to be promptly forwarded to the relevant personnel.
  • Ensure that all patients are admitted, transferred and discharged in a timely manner.
  • Receive sort, distribute and redirect mail to patients and staff.
  • Complete nonstock requisitions as necessary.
  • Use photocopier and fax machines.
  • Use computer to update demographic patient information, including admissions, transfers and discharge information as directed by the nursing staff.
  • Be aware of financial restraints on ordering of supplies and services.
  • Collections and delivers to other wards and departments as instructed.
  • Ensure that all notes are sent to coding immediately, following discharge
  • Process donations to the Unit in accordance with Trust policies.
  • Undertake correspondence as directed by the Senior Nursing Team.
  • Undertake appropriate clerical and administrative training to maintain required skills and competencies.
  • Keep up to date with changes with Trust policies and documentation.
  • Assisting with the training of new ICU reception staff.
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