Workshop Controller - Bristol, United Kingdom - Renault Trucks

Renault Trucks

Verified Company

Bristol, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Workshop Controller

Location:
Bristol, GB, BS11 8DT
Position Type:Professional- Transport is at the core of modern society.

Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Paying up to £50,000 basic plus 10% Bonus, plus excellent benefits
***
Job Summary:As the most senior colleague below the Dealerpoint Manager, the Workshop Controller's core role is to proactively manage the customers' journey from "planning, arrival, quality of work through to Invoice / Claim closure. Ensure that the customer service Team, Supervisors, Parts Team and Technicians are working in line with the standard OTI process. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation, personal development and performance Management of the team is a key part of the role along with and dealing with employee issues on a day to day basis.

In Particular:

Provide focused management to the service department team, to ensure an excellent customer experience.
Ensure processes are adhered to at all times.
Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
Manage the performance of the service department to ensure that KPI targets are achieved.
Manage and plan workshop / support resources to ensure that work requirements are fulfilled on each shift.
Support the depot team as required ensuring job specification, codification and quoting preparation tasks are completed on a timely basis.
Support the customer service team as required ensuring that invoice / claiming closure tasks are accurate and completed on a timely basis.
Support the customer service Team with specifications and coding of nonstandard, complex jobs and ensure all such work is agreed with customers prior to any work being started.
Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buyin and agreement from the customer (Retail or Internal.)
Perform quarterly competence assessments on all technicians (excluding Apprentices) and submit to RTC HR in a timely manner.
Actively participate in commercial and CAT meetings where required.
Manage & process productive wage submission on a monthly basis.
Assist the Dealerpoint Manager in the production of the annual business plan

Benefits:

25 days holiday and rising with service
Pension scheme 7% matched
Healthcare Cash Back Scheme
Employee discounts across Retailers, Cinemas, Services +++
Cycle to Work Scheme
Renault Truck Commercials is an Equal Opportunities Employer_
Who we are and what we believe in
As part of Volvo Group,
Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our worklife balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.

Job Category:

Sales & Services
Organization:
Renault Trucks
Travel Required:Occasional Travel
Requisition ID:6223
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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed.

Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.