Station Grade B Customer Service - Stranraer, United Kingdom - ScotRail

ScotRail

Verified Company

Stranraer, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

STRANRAER
STATION GRADE 'B' CUSTOMER SERVICE (PART-TIME)

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland.

We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland.

We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

Provide customers with information and assistance.

Maintenance/ cleaning of station environment including platforms, waiting areas and toilets, ensuring that the stations conform to the Service Quality Incentive Regime requirements.

An enthusiastic individual with excellent communication/interpersonal and customer service skills. An effective team player who can also demonstrate individual initiative. Should have a flexible approach to work. Should be able to work under pressure whilst remaining calm. Must be punctual and have basic numeracy skills. Ideally you will have customer service experience.

The post works 27 hours per week. 3 x 9 hour shifts. Shift pattern involves working alternate days from hours and hours on alternate Sundays.

Hours of work: 35-hour week

Reference Salary:
£31,431 per annum. Training salary £21,193 per annum.

We'll ensure you're rewarded for your contribution with a competitive package that includes: