Customer Service Advisor - Hucknall, United Kingdom - TK Elevator

TK Elevator

Verified Company

Hucknall, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About TK Elevator UK:

An exciting opportunity has arisen to join the National Service Centre based in Hucknall at TK Elevator UK as a Customer Service Advisor.

As a leading Global Elevator business, with unique engineering capabilities, we employee more than 450 colleagues across the UK and Ireland in a network of regions to provide full lifecycle support for urban mobility.

The Role:

The role includes:

Handling customer enquires with a solution focused approach
Completing outbound NPS surveys to ensure that feedback is relayed to the business
Liaise with Service Managers to ensure Engineer availability and SLAs are adhered to

Key Skills:

Proven customer service skills and with a high level of organisation
Excellent telephone manner whilst dealing with complex situations
The ability to be agile and flexible with the ability to prioritise accordingly
Experience working with Microsoft Dynamics Navision desirable, however not essential.
Attention to detail, problem solving & resilient to barriers
Excellent communication skills, computer literacy and Microsoft Excel knowledge

What's in it for you?
A competitive salary of up to £19,000.00, 33 days holidays a year, access to BHSF and company pension.

Job Types:
Full-time, Permanent

Salary:
£19,000.00 per year

Salary:
£19,000.00 per year

Benefits: