Customer Experience Supervisor - Glasgow, United Kingdom - HQ Theatres

HQ Theatres
HQ Theatres
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job Advert - Customer Experience Supervisor

  • Reporting to: General Manager
  • Trafalgar Entertainment connects people through creative, innovative experiences by providing
- inspiring entertainment for everyone for life. At The Pavilion Theatre we are now recruiting
- proactive Customer Experience Supervisor to join our team. Shifts are flexible/variable and include
- evenings, weekends, and holidays.

  • The Pavilion Theatre, Glasgow is under new management and now operating within the Trafalgar
  • Theatre's group. It is an exciting environment with a variety of shows, plays, music and comedy as
- well as some community events and we have very exciting opportunities and plans for the future of
- the venue.

  • KEY ACCOUNTABILITIES
  • Assist the General Manager in planning, organising and coordinating the departmental
operation, including managing the Front of House, Bar and Box Office rotas- Act as a member of The Pavilion's Duty Management Team, ensuring our audiences have an

outstanding experience in the venue.- Oversee the retail operation of the bars, as required, assisting the teams to ensure the

operational standards are maintained.- Undertake opening and closing duties within your main department of work.

  • Signing off tills and record banking within your main department of work and other
departments as required.- Assist the General Manager in the employment, induction and training of Front of House, Bar

and Box Office staff to meet the required standards of service

  • Supervise and assist in:
a. Stock taking of liquor and kiosk stock as required
- b. Promoting outstanding customer and staff relations
- c. Prompt and accurate service of liquor and beverages as required.
- d. Achieving and maintaining high standards of cleanliness, comfort and maintenance
- e. Delivering pre-service briefings to all staff, emphasising show or event requirements
- and special promotions.
  • Maintain security of liquor and food stock.
  • Action issues recorded in the Duty Managers' handover diary or show reports.
  • Take total operational responsibility of duties delegated by the General Manager, ensuring
effective communication between management and staff at all times.- Ensure compliance with all food hygiene and liquor license legislation.

  • Ensure correct closing down procedures is adhered to at the end of each shift, with particular
emphasis on liquor stock.- Attend regular meetings as required and complete any activities requested in a timely and

efficient manner.

  • Registered Office Trafalgar Entertainment Group|Ashcombe Court|Woolsack
  • Way|Godalming|United Kingdom|GU7 1LQ
  • OTHER DUTIES AND RESPONSIBILITIES
  • The post holder will undertake training and development as appropriate and keep apprised of
developments in their field of expertise.- The post holder will carry out any other duties as appropriate to the post and as requested by

the General Manager.

  • This Job Description is not an exhaustive description of your duties. You will be required to adopt a
- flexible approach to your role and responsibilities. In particular, from time to time, you may be
- required to undertake such alternative or additional duties as may be commensurate with your skills,
- experience and capabilities.

  • Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are
- committed to creating an inclusive environment for all employees

  • For more information about Trafalgar Entertainment and The Pavilion Theatre, Glasgow, please see
  • Application Process
  • If successful, you will be invited to a facetoface interview at The Pavilion Theatre, Glasgow

Job details:

Job reference

  • REQ00598
Date posted

  • 09/06/2023
Application closing date

  • 23/06/2023
Location

  • Glasgow
Salary

  • Salary dependant on Skills & Experience
Package

  • Blank
Contractual hours

  • 40
Basis

  • Full time
Job category/type

  • Blank
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