Moj File Handler - Bolton, United Kingdom - Keoghs

Keoghs

Verified Company

Bolton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other, but we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence.

We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks.

We are looking for like-minded people who want to join us in this exciting and important work, and who want to develop their career with us.

You will predominately be handling your own case load of delegated authority claims which will include but not limited to credit hire cases, suspected credit hire fraud, liability investigations and bodily injury cases whilst assisting and helping to shape our best in class strategy for our insurer clients.

We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals.

Many of our leadership team and technicians started their careers at Keoghs which underlines the development commitment to all our people.

Our culture is one of support, respect and recognition, so if you think you're a good fit then we'd love to hear from you.

This is a unique opportunity to join a market leading team who deal with credit hire claims in the MOJ & OIC portal.

The purpose of the role is to handle a caseload of portal claims from initial notification and be responsible for assessing liability, personal injury and credit hire with the aim to achieving the best settlement outcome for our client's.

Key Accountabilities

The File Handler will handle a case load of portal claims. In addition, they will also handle liability disputed claims on a prelitigation basis that subsequently drop from the portal. They will perform specific delegated tasks within a supervised environment.
Making initial investigations and liaising with the Insured, Insurer and Third Party solicitors as to liability and making an appropriate assessment.
Undertake discussions and negotiations with Insured, Insurer and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
If relevant, drafting Court documentation and instructing Counsel as appropriate
Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
Dealing with correspondence and telephone calls
Undertaking periodic reviews of files in line with Client requirements
Meeting agreed performance targets
Ensuring files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Standards & Regulations
Adhere to the Keoghs Values

Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch. This is a hybrid role working 1 day in the Bolton office and 4 days from home.

Experience, Skills and Qualifications

Credit hire experience either defendant (preferable) or claimant
Previous experience of handling own caseload
Good standard of education 3 GCSE's grade C or above or equivalent including Maths & English as a minimum.
Good telephone negotiation skills
Have an understanding of portal process
Ability to use own initiative and make decisions
Ability to work as part of a team
Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines
Excellent listening and verbal communication skills
Excellent client care skills
Ability to analyse data to inform strategy
Proficient in Microsoft office

Desirable

Knowledge / experience of the MOJ process
Knowledge / experience of handling liability disputes

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We listen, are down to earth and supportive
We work together towards a common goal
We're friendly with a can do attitude
We care about our clients
We evolve

Contract Type